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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Analyst - **Company:** Daisy Brand LLC - **Location:** Dallas, TX, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Apple IOS, Microsoft Online Services, Microsoft Exchange Server, Issue Tracking Systems, Networking Hardware, Networking Basics, Print Servers, Azure Active Directory, Salesforce.Com, Microsoft SharePoint, Smart Devices, Computer Network Technologies, Office365, Microsoft InTune, Information Technology, Routing & Switching, Network Server, Cisco - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a081ba62ad9d7fcd ## About the Role * Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best practices * Proven record of supporting and provisioning technical solutions Skills and Competencies * Self-motivated, energetic, organized, and customer service focused * Communicate effectively to end users and other IT team members * Possess a drive to learn and teach * Possess effective troubleshooting skills, be methodical and detail oriented * Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking) * Technical knowledge of cabling installation and troubleshooting * Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments * Fresh Service - Helpdesk software * Smart devices - iPhone/iPad/Android * Printer/Print server support * Microsoft Cloud Technology - Intune, Azure AD, O365 * Computer - Lenovo ThinkPad/HP * Messaging - Microsoft Exchange * Collaboration - Microsoft SharePoint * Backup and recovery software - Acronis and Avamar * Switches and routers - Cisco and Brocade ## Description Daisy Brand is currently looking for a junior to mid-level (Field) Service Desk Technician. Primarily, the candidate will support local branch end users and related endpoints. Remote support will include our corporate office, sales force, and other manufacturing plants. Day-to-day responsibilities include maintaining ticketing queue, applications support, basic networking, and troubleshooting/configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system-wide issues, along with execution of companywide technical initiatives. Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus., * Proactively monitor network infrastructure and respond rapidly to issues * Serve as primary contact for local PCs, server, and network technologies * Configure and deploy workstations, servers, and network hardware * Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects * Update progress and resolution for reported issues within ticketing system * Create and update technical and end user training materials * Provide high quality support to end users Other duties as assigned. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)