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# Help Desk

- **Company:** TeamSoft IT Solutions
- **Location:** Madison, WI, United States
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Temporary contract
- **Skills:** Desktop Computing, Network Troubleshooting, User Accounts
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0e7590318930d51a

## About the Role

Experience working with digital tools, systems, or platforms with ability to quickly learn new technologies
1+ year
Customer service or client-facing experience with issue resolution and relationship building
6+ months
Experience working in team-based environments with collaboration and communication
6+ months

## Description

* Verifying caller identity
 * Password resets and account unlock
 * Guiding users through self-service account recovery
 * Escalating issues when required
 * Documenting support interactions
 * Providing hardware, software, and network troubleshooting
 * Managing and deploying computers for DWD staff
 * Supporting customer service requests and IT incidents

Core Responsibilities
Help Desk Support

 * Provide Tier 1 and Tier 2 technical support
 * Troubleshoot hardware, software, and network issues
 * Document incidents and resolutions
 * Escalate complex issues appropriately
 * Provide customer assistance and follow-up

Identity & Account Management

 * Support user identity verification
 * Perform password resets
 * Unlock user accounts
 * Manage public user accounts
 * Assist users with account recovery processes

Desktop & Device Management

 * Support and manage laptops and desktops
 * Fulfill software service requests
 * Assist with device deployment and maintenance

Documentation & Communication

 * Maintain accurate support documentation
 * Provide excellent verbal and written communicationCollaborate with team members and stakeholders


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