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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # GSOC Operator (Global Security Operations Center) - **Company:** DSI Security Services - **Location:** Bethlehem, PA, United States - **Salary:** $45,760.0 - $47,840.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Office - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d5535c3ed3b3c557 ## About the Role * Minimum 18 years of age * High school diploma or equivalent * Prior security, dispatch, monitoring, emergency communications, GSOC, SOC, or control room experience preferred * Working knowledge of CCURE 9000 and VICTOR CCTV systems * Experience monitoring CCTV, access control, alarm, business travel, or mass-notification systems preferred * Proficiency with Microsoft Office products, including Teams, Word, and Excel * Strong attention to detail and situational awareness * Ability to evaluate information, prioritize incidents, and follow established escalation procedures * Ability to multitask and remain focused for extended periods * Excellent verbal and written communication skills * Ability to prepare accurate, clear, and concise incident reports and operational logs * Reliable transportation and means of communication * Must successfully pass all pre-employment screenings ## Description We are currently hiring GSOC Operators in Bethlehem, PA. Come join a diverse and inclusive team that believes in providing excellent customer service and recognizes that its greatest asset is its employees. As a GSOC (Global Security Operations Center) Operator, you will monitor global security systems, collect and communicate critical information, and coordinate responses to incidents that may affect client personnel, locations, third-party vendors, operations, or assets. This position requires strong situational awareness, attention to detail, sound judgment, and the ability to communicate clearly in a fast-paced operations center. Essential Job Responsibilities * Monitor, collect, assess, and report critical information related to global and regional incidents that may impact client personnel, locations, operations, or assets * Maintain global situational awareness of client locations and countries where client third-party vendors operate * Answer and manage calls received through the client's security office phone line * Coordinate routine dispatch activities and communicate assignments to appropriate security personnel * Review incoming video alarm notifications and respond in accordance with established procedures * Monitor CCTV, access control, business travel, and corporate mass-notification systems, including AlertMedia * Utilize CCURE 9000 and VICTOR CCTV systems to monitor and respond to security activity * Dispatch security personnel, site representatives, management, or emergency services as appropriate * Document security events, actions taken, notifications, and outcomes accurately and thoroughly * Maintain the GSOC operational log to support accurate shift pass-downs and operational continuity * Complete daily shift checklists, pass-down log entries, and incident reports as directed * Communicate professionally with client personnel, DSI management, site security teams, third-party vendors, and emergency responders * Follow DSI policies, client requirements, escalation procedures, and post-specific instructions * Protect confidential, sensitive, and proprietary security information * Maintain focus and situational awareness while managing multiple systems, calls, alarms, and incidents * Participate in required training and comply with DSI safety procedures and manuals * Perform other duties assigned by supervisors related to security, safety, and GSOC operations ## Related Videos - [DevSecOps culture](https://www.wearedevelopers.com/videos/783-devsecops-culture) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Events like RSAC Get You CISOs. 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