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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # APACS Help Desk Coordinator - **Company:** Apogee, Inc. - **Location:** Arlington, VA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Software Applications, Software Bug Management, Configuration Management, NIPRNet, Api Management - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e3192695a095d9b7 ## About the Role Citizenship: Must be a US citizen Clearance: Must have an active Top Secret security clearance with SCI eligibility and be able to maintain it Education: Bachelor's degree Years of Experience: Ten (10) years of experience in the respective technical/professional discipline; to include five (5) years of DoD experience Preferred Qualifications: Clearance: TS/SCI Education: Master's degree Years of Experience: Eight (8) years of experience in the respective technical/professional discipline; to include five (5) years of DoD experience ## Description Apogee has an exciting new opportunity for a APACS Help Desk Coordinator to support Headquarters United States Air Force (HAF/A10). In this role, you provide comprehensive support to the Foreign Clearance Program (FCP) across a full range of policy, operational, and technical activities, specifically, overseeing the APACS Help Desk and program support The HAF/A10 contract delivers technical, analytical, operational, programmatic, and planning subject-matter expertise to HAF/A10 and its component divisions to advance national security strategic plans, policies, concepts, and initiatives. This is a full-time, on-site position located at the Pentagon in Arlington, VA. ***This position is contingent upon contract award.*** Responsibilities: * In this role, you provide comprehensive support to the Foreign Clearance Program (FCP) across a full range of policy, operational, and technical activities, specifically overseeing the APACS Help Desk and program support. * Aircraft & Personnel Automated Clearance System (APACS) Support: Provide/oversee on-site policy, administrative, and helpdesk support for the NIPRNET and SIPRNET APACS portals. * Overseeing work of Help Desk technicians resolving user issues, answering policy questions, and managing trouble tickets; conducting system maintenance & development, providing technical support for all application software updates (e.g., bug fixes, upgrades), and API management. * Coordinate with DISA and appropriate others to ensure all server patches and upgrades are performed with minimal impact to end users. * Track all requests for new capabilities and provide a consolidated list to the Configuration Control Board (CCB). * Implement all CCB-approved system changes on a cycle approved by the CCB chair. * Develop and implement software solutions to address emerging DoW FCP requirements and DoW compliance. ## Related Videos - [From APIs to MCP: Enterprise Governance, Registry, and Controls](https://www.wearedevelopers.com/videos/100336-from-apis-to-mcp-enterprise-governance-registry-and-controls) - [Building APIs for Agents vs Systems. 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