> Markdown version of [/jobs/ext/1918535-technology-support-analyst](https://www.wearedevelopers.com/jobs/ext/1918535-technology-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technology Support Analyst

- **Company:** HowardCenter Inc
- **Location:** Burlington, VT, United States
- **Experience:** Experienced
- **Salary:** $49,493.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Microsoft Office, Networking Basics, Information Technology, Network Server, User Administration
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b6934d8aeefd6ac3

## About the Role

* Two years of professional experience supporting information technology in a business environment
 * Experience supporting a Microsoft Windows environment including Active Directory, Office 365, and Microsoft 365
 * Knowledge of common computer concepts, practices, and procedures
 * Understanding of basic networking, servers, workstations, and printers
 * Strong customer service, analytical, and technical skills

## Description

Provide timely front-line technology support to all Agency staff including coordination, diagnosis, and troubleshooting of incoming employee calls and HelpDesk requests. Perform user administration functions for new hires, staff changes, and terminations. In-person, in Burlington VT, * Assist employees with Agency-supported hardware, software, and associated business tools

 * Master a variety of troubleshooting skills and tools to diagnose and resolve the actual problem
 * Identify, research, and resolve moderately complex technical issues as presented by users; escalate cases when additional support is required
 * Implement standard operating procedures and develop internal and user-facing IT documentation and customer service guidelines
 * Categorize and prioritize service requests within the HelpDesk ticketing system and provide timely status information and follow-up support to staff
 * Coordinate with external vendors for provision of support services as needed


## Related Videos

- [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Building Better with Nuxt 3](https://www.wearedevelopers.com/videos/320-building-better-with-nuxt-3)
- [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)