> Markdown version of [/jobs/ext/1918883-technical-support-representative](https://www.wearedevelopers.com/jobs/ext/1918883-technical-support-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Representative

- **Company:** Shenandoah Telecommunications Company
- **Location:** Edinburg, TX, United States
- **Salary:** $37,440.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Internet Services, Software Systems, Data Streaming
- **Published:** August 4, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-support-rep-i-edinburg-va--80b12297-e0ca-42ad-8799-2f6a2a4b5179

## About the Role

* Enjoys helping customers and solving problems
 * Communicates clearly and confidently
 * Thrives in a fast-paced environment
 * Can remain calm and professional during challenging situations
 * Has strong attention to detail and organizational skills
 * Is comfortable learning and navigating multiple software systems
 * Takes ownership and follows through to resolution
 * Is self-motivated and eager to grow
 * Ability to work evening and weekend shifts - 2pm - 11pm

__

Required Qualifications

Education:

 * High School Diploma or equivalent required

Experience:

 * Minimum of 1 year of customer service or call center experience

Skills:

 * Strong verbal and written communication skills
 * Excellent interpersonal and customer service abilities
 * Computer proficiency and comfort with multiple applications
 * Strong analytical and problem-solving skills
 * Ability to make informed decisions and troubleshoot effectively
 * Ability to read, write, and interpret information accurately, Billing, Broadband, Call Centers, Communication Skills, Community Support, Computer Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Exceeded Sales Goal, Identify Issues, Internet TV, Internet/Online Service, Interpersonal Skills, Life Insurance, Maintain Compliance, Metrics, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Quality Metrics, Resolve Customer Issues, Service Delivery, Team Player, Technical Support, Telecommunications, Telecommunications Industry, Vision Plan, Writing Skills

## Description

* As a member of our Technical Support team, you will:
 * Assist customers with Streaming TV and Home Internet service questions and technical troubleshooting
 * Diagnose and resolve service-related issues with professionalism and empathy
 * Utilize phone systems, billing applications, and ticketing tools to manage customer requests
 * Create detailed support tickets and coordinate resolutions when additional assistance is needed
 * Deliver outstanding customer experiences through every interaction
 * Meet and exceed performance goals, quality standards, and service metrics
 * Collaborate with supervisors and quality teams to continuously improve customer satisfaction
 * Support and follow company policies, procedures, and internal controls
 * Represent the Shentel brand by demonstrating our values, professionalism, and commitment to service excellence
 * Maintain schedule adherence and reliability as part of a high-performing team


## Related Videos

- [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai)
- [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega)
- [Python-Based Data Streaming Pipelines Within Minutes](https://www.wearedevelopers.com/videos/1233-python-based-data-streaming-pipelines-within-minutes)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last)
- [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success)

## Related Articles

- [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)