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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Manager - **Company:** New Cibo Vita LLC - **Location:** Totowa, NJ, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Microsoft Online Services, Cyber Security, Document Management Systems, Disaster Recovery, Multi-Factor Authentication, File Server, Identity and Access Management, Networking Hardware, Virtual Private Networks (VPN), Azure Active Directory, Microsoft SharePoint, Software Deployment, Virtualization Technology, Software Vulnerability Management, Backup and Restore, Wireless Access Point, Software Licensing, Enterprise Software Applications, Firewalls (Computer Science), Information Technology, Network Server, User Accounts - **Published:** August 4, 2026 - **Apply:** https://www.juju.com/job/00000000gllb2a ## About the Role * Associate or bachelor's degree in information technology, Computer Science, or related field preferred. * Equivalent combination of education and experience will be considered. Experience * 5 years of progressive IT support experience. * Experience supporting a manufacturing or distribution environment preferred. * Experience administering Microsoft 365 and Active Directory. * Experience supporting Windows operating systems, networking, and enterprise infrastructure. * Continuous learning mindset * Ability to work independently while collaborating across departments ## Description The Senior IT Technician is responsible for providing advanced technical support and maintaining the organization's IT infrastructure to ensure reliable, secure, and efficient technology operations. This role serves as the primary escalation point for complex technical issues, supports enterprise hardware and software, manages user access, and assists with network, server, and cybersecurity initiatives. The Senior IT Technician also mentors junior IT staff, leads small technology projects, and partners with business leaders to improve the employee technology experience., Technical Support * Provide Tier II and Tier III support for hardware, software, network, and system issues. * Troubleshoot and resolve complex desktop, laptop, mobile device, printer, and peripheral problems. * Serve as the escalation point for issues that cannot be resolved by the Help Desk. * Maintain high service levels through timely response and resolution of support tickets. Infrastructure Administration * Install, configure, and maintain Windows workstations, servers, and enterprise applications. * Administer Microsoft 365, Active Directory, Azure Active Directory, Exchange Online, Teams, SharePoint, and OneDrive. * Manage user accounts, security groups, permissions, and access controls. * Support virtualization, backup systems, file servers, and storage solutions. * Assist with network equipment including switches, wireless access points, VPNs, and firewalls. Cybersecurity & Compliance * Implement and monitor cybersecurity best practices. * Assist with endpoint protection, vulnerability remediation, MFA, and identity management. * Monitor system health and security alerts. * Support disaster recovery planning and backup validation. * Ensure compliance with company IT policies and regulatory requirements. Project Management * Lead or participate in IT infrastructure upgrades, system implementations, and technology rollouts. * Coordinate hardware refresh initiatives and software deployments. * Document system configurations, procedures, and technical standards. * Recommend technology improvements that enhance productivity and security. Asset & Vendor Management * Maintain IT asset inventory, lifecycle management, and equipment standards. * Coordinate with vendors for hardware procurement, software licensing, warranty support, and maintenance. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [From Zero to Hero: NextJS 13 and Tailwind CSS for Beginners](https://www.wearedevelopers.com/videos/766-from-zero-to-hero-nextjs-13-and-tailwind-css-for-beginners) - [Building Better with Nuxt 3](https://www.wearedevelopers.com/videos/320-building-better-with-nuxt-3) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)