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# IT Field Resource

- **Company:** Ensign Services, Inc.
- **Location:** Glendale, AZ, United States
- **Experience:** Expert
- **Salary:** $55,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Android Software Development, Apple IOS, Google Chrome, Chrome OS, Desktop Computing, Microsoft Office, Citrix Systems, Tablet Computers, Peripherals, Information Technology, Laptops, 3-tier Architectures, Zendesk, Workday, Servicenow
- **Published:** May 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=74c56afc0e106f86

## About the Role

Do you have experience in iOS?, Do you have a Bachelor's degree?, * Possess an Associates/Bachelor's Degree in Computer Science or a similar IT Field support role such as Help Desk Tier 1, Tier 2, or Tier 3 experience.

 * 5+ years of direct hands-on experience supporting 100+ users or multiple locations.
 * Experience supporting multiple facilities as a mobile field technician visiting one or more sites per day.
 * Possesses knowledge and a basic understanding of IT cabling infrastructure and how to troubleshoot level 1 and 2 support issues.
 * IT Field Resources will work closely with other IT departments such as Networking, Engineering, Telco, and Help Desk to assist with trouble tickets, projects, and tech refreshes when needed.
 * Have first-hand experience deploying equipment such as Desktop, Laptops, Tablets, Monitors, Peripherals, Printers, Copiers, or medical support equipment on a small, medium, and large scale.
 * Intermediate to advance knowledge using HP Computers, Lenovo Computers, Dell Computers, Xerox, Konica Minolta, Ricoh, Microsoft Suite, Citrix, Active Directory, Workday, Edge, Chrome, Chrome OS, Apple iOS, Android Devices, iPhone, Zendesk, Service Now, and Imaging Computers for deployment
 * Experience working with multiple vendors, building relationships, and identifying new and exciting technologies to advance our ecosystem.
 * Intermediate knowledge of Windows OS 8.1, 10, and 11
 * Knowledge of mobile device management and configuration tool.
 * Due to the travel and car rental requirements for this position, applicants must be 25 years or older.

## Description

We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership ("CAPLICO") seriously. We want an individual in this role who will demonstrate these values through actions and words.
About the Opportunity:
The IT Field Resource is responsible for performing IT-related duties on a professional level while working closely with the nursing homes in their markets to ensure system operations are fully functional.
Specific Duties include, but are not limited to:

 * Deploy, Service & Order Equipment
 * Install Networking & Telco Equipment
 * Process Warranty Request & Returns
 * MDM Management
 * Process Zendesk Tickets & Equipment Quotes
 * Manage Service Now Directory
 * Attend Team Meetings and Culture Events
 * Local in-market travel - Phoenix and Tucson areas
 * Out of market travel - (limited basis).
 * Support Facility Administration, Nursing and Service Center Team Members.
 * Reconcile Your AMEX Concur Expenses.
 * Assist Fellow Field Ops Team Members.
 * Project Management.


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