> Markdown version of [/jobs/ext/1919264-fl-sr-support-desk-technician](https://www.wearedevelopers.com/jobs/ext/1919264-fl-sr-support-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # (FL) Sr. Support Desk Technician - **Company:** Boomtech, Inc. - **Location:** Boca Raton, FL, United States - **Experience:** Expert - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Backup Devices, Business Software, CompTIA Network+, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Disaster Recovery, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Network Installation Services, Network Protocols, Windows PowerShell, TCP/IP, Virtualization Technology, Network Routers, Scripting, Software Troubleshooting, Firewalls (Computer Science), Laptops, Vmware - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7faceb9757cefea7 ## About the Role * Strong technical knowledge of hardware, software, and networking concepts (e.g., routers, switches, firewalls, and VPNs). * Ability to diagnose and resolve technical issues with minimal supervision. * Solid understanding of Windows and macOS operating systems, Microsoft Office suite, and common business applications. * Proficiency in remote troubleshooting tools, ticketing systems, and documentation best practices. * Ability to install, configure, and troubleshoot desktop computers, laptops, and printers. * Experience with system imaging, backup solutions, and disaster recovery methods. * Strong customer service orientation with excellent interpersonal and communication skills. * Ability to work independently and as part of a team. * Strong attention to detail and excellent organizational skills. * Ability to prioritize and manage time effectively, handling multiple service requests simultaneously., * 5+ years of experience in technical support role, within an MSP environment. * A+ Certification or equivalent technical certifications required (e.g., CompTIA Network+, Microsoft Certified Professional). * Strong working knowledge of networking protocols, including DNS, DHCP, TCP/IP, and VPNs. * Experience with virtualization technologies (e.g., VMware, Hyper-V) is a plus. * Ability to lift and carry up to 50 lbs of equipment. * Reliable transportation and a valid driver's license required. * Flexibility to work outside of standard business hours when necessary. * Excellent problem-solving skills and a proactive approach to resolving client issues., * IT support: 5 years (Required) * Microsoft Windows Server: 3 years (Required) * PowerShell and scripting: 3 years (Required) ## Description We are seeking a dedicated and skilled Sr. Support Desk Technician to join our Managed Service Provider (MSP) team. The Sr. Support Desk Technician will play a critical role in providing onsite support to our clients, troubleshooting and resolving technical issues, and ensuring optimal performance of hardware and software. This position requires a strong technical aptitude, excellent communication skills, and the ability to work independently to resolve client needs efficiently., * Provide onsite/remote technical support for clients, including hardware repairs, software troubleshooting, and network installations. * Perform preventative maintenance on client systems to ensure smooth operations and minimize downtime. * Install and configure hardware, software, and networking equipment. * Assist with the setup and troubleshooting of desktops, laptops, printers, servers, and other IT peripherals. * Respond promptly to client service requests, ensuring timely resolution of issues in accordance with service level agreements (SLAs). * Diagnose and resolve network and connectivity issues, including routers, switches, and firewalls. * Maintain and update accurate records of service activities in the company's ticketing system. * Train clients on the proper use of systems, software, and devices as needed. * Communicate with the MSP team to escalate issues, share knowledge, and ensure efficient service delivery. * Provide on-call support, as needed, for emergency service or after-hours requests. * Travel to various client sites within the assigned geographic area to perform services. * Maintain professional and courteous client relationships, ensuring high levels of customer satisfaction. ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)