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# Help Desk Technician

- **Company:** Astute Technology Management, LLC
- **Location:** Columbus, OH, United States
- **Experience:** Experienced
- **Salary:** $39,520.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Computer Networks, Desktop Computing, Laptops
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5b2fb001f3fc947a

## About the Role

* Minimum 2 years' experience in Help Desk or Technical Support.
 * Exemplary customer service skills and a client-first mindset.
 * CompTIA A+ and Network+ (or commitment to complete within 6 months of hire).
 * MTA - Operating, Networking, and Security Fundamentals (or equivalent).
 * Basic network troubleshooting skills.
 * Experience supporting Windows and MacOS environments.
 * Strong communication, active listening, and problem-solving skills.
 * Ability to multi-task, adapt quickly, and work well in a team.

## Description

As a Help Desk Technician, you'll be the first point of contact for our clients' end users -solving problems, sharing knowledge, and making their day easier. You'll work alongside a team that's upbeat, curious, and always ready to jump in. If you enjoy fast-paced work, take pride in helping others, and love figuring things out, this role is a great fit., * Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported.

 * Open, document, and resolve Help Desk tickets efficiently, keeping records accurate and clients updated throughout the process.
 * Gather and document incident details during first-level phone support, making sure client needs and expectations are clearly understood and communicated.
 * Follow company guidelines for ticket creation and triage, updating information as needed and ensuring fair distribution of workload among the team.
 * Provide expert support for mobile devices, desktops, laptops (Windows and Mac), and Microsoft 365, including installation, configuration, and troubleshooting.
 * Proactively address hardware, software, network, and printing issues, and facilitate new device setups on client networks.
 * Conduct and document network audits, and maintain up-to-date client infrastructure records.
 * Keep clients informed about the progress of their requests and any changes or outages, ensuring transparency and trust.


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