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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** Howard University - **Location:** Washington, DC, United States - **Experience:** Starter - **Salary:** $70,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Subnetting, Network Troubleshooting, Microsoft Office, System Center Configuration Manager, Virtual Desktops, Network Architecture, Network Connections, Tablet Computers, Peripherals, Build Management, Information Technology, Casper Suite, Servicenow - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5b0f7b4dcf5c331c ## About the Role * Bachelor's degree in Information Technology or a related field and 1-3 years of related IT end-user support experience; OR 8 years of related work experience in lieu of a degree. * Working knowledge of Windows 10/Windows operating systems, macOS, and Microsoft Office installation and support. * Experience with basic computer hardware, Active Directory, ServiceNow, and building OS images. * Familiarity with Android and iOS platforms. * Basic understanding of networking, including subnetting, DNS, and DHCP, with the ability to perform network troubleshooting. * Demonstrated customer-service skills, with a patient, attentive demeanor and the ability to strengthen internal relationships through collaboration. * Strong organizational, analytical, and problem-solving skills, with attention to detail and the ability to research and resolve a wide range of computing issues. * Ability to organize and coordinate work within deadlines and handle emerging requirements with accuracy. ## Description As an IT Support Analyst at Howard University Hospital, you are the primary technical resource for end users across all hospital locations - onsite and remote - resolving issues with hardware, software, and peripherals that keep our teams running. You will respond to, document, and resolve service tickets within SLA, with a priority focus on supporting Cabinet members, bringing a customer-first approach to every interaction. What You'll Do * Provide primary technical support to end users across all hospital locations, including remote faculty, staff, and Cabinet members, maintaining a customer-first attitude and tracking every issue through to resolution. * Deliver virtual desktop troubleshooting for remote faculty, staff, and Cabinet members. * Perform hardware repairs and builds for desktops, laptops, tablets, cell phones, and printers, and manage equipment, consumables, and supplies to prevent unnecessary downtime. * Support macOS and Windows environments, including iMac support and Microsoft Office installation, setup, and troubleshooting. * Build and deploy Mac and Windows OS images using tools such as JAMF and SCCM. * Maintain documentation on applications, hardware, software, and general procedures, and collaborate with team members to identify and recommend process improvements. * Partner with vendor support contacts to resolve technical problems with desktop computing equipment and software through closure of the ticket. * Troubleshoot a range of technical issues - including desktop and laptop hardware and software and network connectivity - in collaboration with the network infrastructure team. * Respond to, document, and resolve service tickets in a timely manner in accordance with SLA. * Perform other related duties as assigned., Department Information Technology Reports To Manager, Desktop Support FLSA Status Exempt Schedule Monday-Friday, 8:30 AM - 5:00 PM Weekend Requirement As needed ## Related Videos - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Let your iOS app read texts](https://www.wearedevelopers.com/videos/167-let-your-ios-app-read-texts) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)