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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Analyst - **Company:** Cyber Resource Provider LLC - **Location:** Petersburg, VA, United States - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Cyber Security, System Configuration, Desktop Computing, Information Technology Operations, Networking Cables, Microsoft PowerPoint, Microsoft SharePoint, Software Engineering, Software Systems, Office365, Peripherals, Electronic Medical Records, Information Technology - **Published:** August 4, 2026 - **Apply:** https://www.dice.com/job-detail/d7c6a14d-7bd1-4c18-af6d-13aedcdaa5c2 ## About the Role Experience supporting office relocations, including server moves and telephone setup. Experience initiating or supporting Electronic Health Records (EHR) implementation. Skill Required / Desired Amount of Experience Knowledge of IT Service Management: Incident, Change, Service Reequest, and Asset Management Required 1 Years General knowledge of MS 365 applications: including WORD, Powerpoint, Excel, Outlook, SharePoint, Teams Required 1 Years Experience leading meetings, configuring audio equipment Required 1 Years Experience toubleshooting hardware and software-hands on or from a service desk Required 1 Years Experience creating professinal communications to users Required 1 Years Demonstrated success in managing and prioritizing work Required 1 Years Must have basic understanding of writing technical processes and instructions to simply processes for user. Required 1 Years Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed Required 1 Years Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting. Required 1 Years Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required 1 Years Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia Required 1 Years Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh Required 1 Years Must demonstrated success working as a team member and collaborating to achieve objectives. Required 1 Years Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup Highly desired 1 Years Excellent project management skills and ability to manage multiple priorities Highly desired 1 Years CONTRACTOR, FULL_TIME, PART_TIME ## Description Assessing, maintaining, supporting district s technology: including hardware, software, systems, upcoming technology initiatives. Ensures reliable operations, provides technical assistance, supports planning, execution of technologyrelated projects., Technology Needs Assessment o Evaluate district needs for hardware, software, systems, and upcoming technology projects. o Track current and future initiatives, issues, concerns, and action items. Technical Support & Troubleshooting o Provide technical assistance for applications, hardware, and system-related issues. o Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals. o Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues. Systems Maintenance & Documentation o Document, maintain, upgrade, or replace hardware and software systems. o Maintain accurate district asset inventory records. Procurement & Security o Review and recommend procurement of information technology equipment. o Maintain required security controls over software and related systems. o User Support & Technology Guidance o Advise users on available technologies that support business needs. o Communicate user needs to the VDH IT Operations Center or VITA for additional guidance or solutions. Issue Escalation o Escalate urgent issues and outages to the VDH IT Operations Center, Information Security Office, and VITA as appropriate. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)