> Markdown version of [/jobs/ext/1919631-it-field-desktop-connectivity-technician](https://www.wearedevelopers.com/jobs/ext/1919631-it-field-desktop-connectivity-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Field Desktop Connectivity Technician

- **Company:** Pacific Office Automation
- **Location:** Pleasanton, CA, United States
- **Salary:** $45,760.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, VoIP, Network Analysis, Computer Literacy, Desktop Computing, Virtual Private Networks (VPN), Network Connections, Routing, Network Protocols, TCP/IP, Wireless Access Point, Firewalls (Computer Science), Laptops, Network Server
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4563d236ad2addee

## About the Role

If you are a problem solver who is detail-oriented and capable of multi-tasking, we want to talk to you! We are looking for experienced technicians but are willing to train the right person for entry-level roles too., * Some computer knowledge mixed with a willingness and capability to learn.

 * Natural problem-solving ability combined with a passion for fantastic customer service.
 * Excellent written and oral communication skills.
 * Ability to work in a fast-paced environment.
 * Associates degree preferred, but not required
 * VOIP technology experience a plus
 * Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred
 * Network+, A+, Microsoft MD-100, Microsoft MD-101 Certifications are a plus
 * Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred

## Description

* Troubleshoot and diagnose our customer's network connectivity with devices such as desktops, laptops, servers, firewalls, switches, and wireless access points.
 * Communicate with customers via phone, email, etc. to gather information for troubleshooting.
 * Work closely with sales representatives, customers, and remote technicians to resolve network related problems.
 * Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.


## Related Videos

- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques)
- [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)

## Related Articles

- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)