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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support - **Company:** SCALED DATA LLC - **Location:** Medford, OR, United States - **Experience:** Experienced - **Salary:** $42,000.0 - $62,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Backup Devices, Software as a Service, Configuration Management Databases, HP Thin Clients, Network Topologies, Interoperability, Network Administration, Software Deployment, Software Engineering, Wireshark, Diagnostic Tools, Tablet Computers, Peripherals, Firewalls (Computer Science), Laptops, Network Server - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9f1beb85bc9fcd60 ## About the Role * High School Degree required., * Minimum of 3 years of technical support experience. * Proficient in supporting various technology bases, including PCs, laptops, printers, peripherals, operating systems, and biomed attached devices. * Experience with Windows updates and dependent software for updates and backups. * Knowledge of security principles related to data and system security. * Experience with troubleshooting tools such as Wireshark and other support software. * Familiarity with Windows Operating Systems, Thin Clients, and mobile devices. * Basic understanding of networks, network topology, and network management. * General understanding of servers, storage, firewalls, and interoperability systems. Skills: * Strong analytical and problem-solving skills. * Ability to work effectively under challenging timelines. * Excellent communication and teamwork abilities. * Ability to support Technical Administrative staff with systems and solutions. Competencies: * Technical Proficiency: Ability to troubleshoot and resolve hardware and software issues efficiently. Measured by first-time resolution rates and user satisfaction scores. * Time Management: Capability to meet deadlines and respond to user issues within required service levels. Measured by response and resolution time metrics. * Communication: Effectively communicates technical issues and solutions to end-users in a clear and understandable manner. Measured by feedback from users and team collaboration effectiveness. * Problem-Solving: Proactively identifies technical issues and implements practical solutions. Measured by the ability to resolve complex issues with minimal escalation. * Security Awareness: Ensures compliance with security protocols and supports the protection of sensitive data. Measured by adherence to security procedures and incident prevention. * Collaboration: Works well with other departments and vendors to solve technical issues and improve system performance. Measured by teamwork assessments and successful vendor coordination. ## Description This is not a remote position. The reporting location is in Medford, Oregon. You will be required to be on-site on a daily basis., Technical Support: * Provide frontline support identifying, investigating, and resolving hardware and software issues, including PCs, laptops, printers, peripherals, and biomed attached devices. * Troubleshoot and resolve end-user issues impacting business operations under challenging timelines. * Assist in the operation and integrity of client-side technology, including faxing, telephony, wireless and wired connectivity, and mobile devices such as tablets, laptops, and smartphones. * Consult with users to determine steps and procedures taken to identify and resolve technical problems. * Guide users through diagnostic and troubleshooting processes using diagnostic tools and software or providing verbal instructions. * Coordinate with vendors to repair or replace defective products, including printer leasing companies, biomed vendors, and software vendors. Systems Management: * Support, maintain, and upgrade Windows, Thin Clients, and any operating system associated with endpoint devices. * Support all end point software, MDM solutions, and SaaS applications. * Support application delivery, updates, and security to end point devices. * Ability to troubleshoot and resolve functionality issues for computing end points and all associated end user technology. * Monitor and test device performance, providing statistics and reporting on device health. * Maintain accurate documentation, including specifications and diagrams. Acquisition & Deployment: * Oversee the lifecycle of end-user devices, from procurement to disposal. * Create and deliver standard workstation/device images. * Manage device catalogs (CMDB) and asset management systems. * Support new applications and enhancements to existing applications, software, and operating systems. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [How I saved 200K/yr in direct costs writing 0 code lines in K8s](https://www.wearedevelopers.com/videos/1055-how-i-saved-200k-yr-in-direct-costs-writing-0-code-lines-in-k8s) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)