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# Desktop Support Engineer

- **Company:** Reliance Matrix
- **Location:** Philadelphia, PA, United States
- **Experience:** Expert
- **Salary:** $62,421.0 - $78,042.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Databases, System Configuration, HP Thin Clients, Issue Tracking Systems, Microsoft Software, Networking Basics, Identity Services Engine, Vue.js, Information Technology, Network Support
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fbe5d6a08ec660c7

## About the Role

Required Knowledge, Skills, Abilities, and/or Related Experience

 * Bachelor's or Associate's Degree in Information Technology, Computer Science, or related field
 * 5 years of helpdesk or desktop support experience required.
 * Comp TIA A+, Comp TIA Network+, and/or Microsoft Technology Associate (MTA) certification a plus
 * Windows Operating System
 * Basic Networking Knowledge
 * Experience troubleshooting, installing, and configuring hardware and software
 * Ability to explain technical issues to non-technical people
 * Ability to read, understand, and apply complex technical information and to master new computer technology
 * Strong planning and organizational skills and the ability to meet deadlines

Ability to Travel: None

## Description

Troubleshoot hardware and software problems both in person and remotely, resolving and documenting the solutions in Footprints ticketing system. Works on tickets assigned by the helpdesk providing tier one support to end users.

Troubleshooting

 * Provides "in-house" computer/network support relating to software and hardware problems.
 * Troubleshoots network connectivity issues related to Cisco ISE.
 * Work on helpdesk and management assigned tickets via Footprints ticket system.
 * Video conferencing and projector equipment setups.
 * Provide documented resolution within Footprints database tracking system.

Installation/Configuration

 * Assists in equipment installations and relocations within the company.
 * Assists in corporate-wide software installations as well as updates.
 * Install PACS, FAST, VUE, and APS patches (code) for "in-house" systems.
 * Work on PC/software upgrades when needed.
 * Configure new PC's with the corporate image.
 * Thin Client configuration \ PC virtualization.

Customer Service

 * Focus on rapid identification and resolution of customer service issues.
 * Answer questions and perform initial triage on service tickets.
 * Timely and effective resolution to service tickets based on service level agreements.
 * Provide customers with updates to keep them apprised of progress toward problem resolution.
 * Participate in team meetings and customer meetings as requested.


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