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# IT Operations Specialist- Part Time

- **Company:** Ascend Technologies
- **Location:** Little Rock, AR, United States
- **Salary:** $31,200.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Information Technology Operations, Information Technology
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0056f61dbfe57374

## About the Role

* High school diploma or GED equivalent required
 * Ability to pay attention to details
 * Written and oral communication skills
 * Ability to prioritize and execute tasks in a fast-paced environment
 * Willingness to take on new challenges and build on current skills
 * Analytical and conceptual thinking skills
 * Ability to multi-task and be a self-starter
 * Ability to check all technical material for consistency and accuracy
 * Ability to work up to 29 hours per week

PREFERRED SKILLS, EDUCATION AND EXPERIENCE

 * Previous help desk experience is a plus
 * Pursuing or have earned an undergraduate/graduate degree in Information Technology

## Description

This is an onsite part-time position based in Conway, Arkansas and will not exceed 29 hours per week. While the specific schedule can offer flexibility, working hours will fall within Monday-Friday, 8:00 AM-5:00 PM., We are looking for an IT Operations Specialist. The IT Operations Specialist works with a team of technical professionals in the Operations Center. This position's primary responsibility is to provide assistance with technical support tickets received by phone and electronic requests., * Serve as the first point of contact for clients seeking technical assistance over the phone or email

 * Perform remote troubleshooting through diagnostic techniques and pertinent questions
 * Determine the best solution based on the issue and details provided by clients
 * Walk the client through the problem-solving process
 * Provide accurate information on IT products or services
 * Record events and problems and the resolution in ticketing system
 * Follow-up and update client status and information
 * Escalate unresolved issues to the appropriate internal team
 * Other Responsibilities as assigned by management, We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:
 * Committed to Client Success: Our actions and our words always align with the best interest of the client.
 * One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
 * Integrity: We are unquestionably committed to doing the right thing even when it is hard.
 * Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
 * Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.


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