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# Systems Software Support Specialist

- **Company:** COMPUTER INFORMATION SYSTEMS, INC.
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $55,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Computer Engineering, Custom Software, Microsoft Office, Microsoft SQL Server, Networking Basics, Software Engineering, Transact-SQL, Information Technology
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=70f36e17d39fb160

## About the Role

A track record of following through - a job, program, or commitment you stuck with and finished, not just started. The ability to troubleshoot a problem you've never seen before without panicking or giving up. Strong written and verbal communication - you'll be writing what you did and why, not just doing it.

What You'll Bring

 * Proficiency with Microsoft Windows operating systems
 * Experience with Microsoft SQL Server and T-SQL (Preferred)
 * Experience with basic networking concepts (Preferred)
 * Strong troubleshooting skills in a fast-paced environment
 * Proficiency with Microsoft Office applications
 * Excellent problem-solving abilities and attention to detail
 * Ability to work independently as well as collaboratively within a team
 * Strong verbal, written, interpersonal, and organizational skills
 * Self-motivated mindset with a desire to learn and implement solutions
 * Flexibility to adapt in a changing environment and manage multiple priorities

Nice To Have(s)

 * Public safety or emergency response software experience a plus
 * Degree in Computer Information Technology, Computer Information Systems, Computer Science, Software Engineering, Computer Engineering, or other related degree is desired

Requirements

 * Must successfully pass a deep criminal history background check, * Customer facing support role: 3 years (Preferred)
 * Windows: 4 years (Preferred), * Customer-Facing Support Role: 3 years (Preferred)
 * Windows: 4 years (Preferred)

## Description

As a Software Support Specialist, you will play a key role in supporting CIS' custom software solutions.

What we expect from you:

You show up, on time. You take ownership of a problem until it's resolved. When you don't know the answer, admit it and research the problem You keep your composure with a frustrated customer. You care as much about the team's results as your own.

What You'll Do

 * Provide first-level technical support for CIS's public safety software applications, working directly with agency staff to diagnose and resolve issues.
 * Rotate into after-hours, on-call support with the team - because these systems don't go down on a schedule.
 * Maintain and contribute to product documentation so the next person, including future you, aren't starting from zero.


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