> Markdown version of [/jobs/ext/1920414-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/1920414-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Trustar Bank - **Location:** McLean, VA, United States - **Experience:** Expert - **Salary:** $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Adobe Acrobat, Active Directory, VoIP, Microsoft Outlook, Configuration Management Databases, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Ethernet, Microsoft Exchange Server, Identity and Access Management, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Virtual Desktops, Citrix Systems, Office Suite, Remote Access Technology, Remote Desktop Services, Azure Active Directory, Microsoft SharePoint, Software Deployment, TCP/IP, User Provisioning Software, Virtual Machines, Wide Area Networks, Microsoft InTune, Adobe, Information Technology, Laptops, ManageEngine - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=536a0228097962f3 ## About the Role * Bachelor's Degree in Information Technology or related field * Five or more years of experience in IT Field in corporate environment. * Must have technical proficiencies in the following platforms: Citrix virtual desktop environments, Windows Server 2008, 2010, Exchange Server 2010, VoIP telephone systems. * Must be familiar with and have experience in PC and Peripheral installation and repairs. * Must know Active Directory and Group Policies and be familiar with Citrix virtual desktop environments. * Thorough understanding of building systems. * Knowledge of Microsoft Office applications, Office 365, Remote Desktop, Ethernet, Adobe and Acrobat. * Good Interpersonal skills * An ability to prioritize multiple tasks * Ability to work independently * Excellent communications skills both written and verbal * Must rely on experience and judgment to plan and accomplish goals. * Proficiency in MS Office (Word and Excel) ## Description Trustar Bank is currently seeking an experienced IT Support Specialist who will provide support to end users on a variety of technology or systems related issues. This position will primarily resolve escalated Tier 1 service desk tickets. Must be familiar with a variety of the field's concepts, practices and procedures. The IT Support Specialist will follow all established policies and procedures of the Bank. Detailed Job Duties will include * Resolve escalated Tier 1 service desk tickets. * Open and manage service tickets with 3rd party vendors. * Troubleshoot hardware, software, network, and application issues. * Support Windows laptops, desktops, and mobile devices. * Manage printers, scanners, docking stations, and peripherals. * Monitor and manage disk space utilization across virtual machines, proactively identifying capacity issues and implementing corrective actions to maintain system performance and availability. * Support remote users and branch locations. * Provide administration and support for Citrix Virtual Apps and Desktops environments, troubleshooting escalated user access, performance, and connectivity issues. * Troubleshoot M365 Office suite such as Outlook, Teams, OneDrive, and SharePoint issues. * Manage mailbox permissions and distribution groups. * Support MFA and password resets. * Assist with Microsoft Entra ID (Azure AD) administration. * Enroll and manage mobile devices. * Monitor endpoint compliance. * Investigate endpoint security alerts. * Support antivirus and EDR platforms. * Troubleshoot LAN/WAN connectivity issues. * Support VPN access and remote connectivity. * Diagnose DNS, DHCP, and TCP/IP problems. * Support onboarding and offboarding processes; new accounts and equipment. * Maintain user access controls. * Administer and maintain endpoint management platforms such as ManageEngine Endpoint Central and Microsoft Intune. * Maintain accurate asset tracking and inventory records within the organization's IT Asset Management (ITAM) system and Configuration Management Database (CMDB). * Track asset lifecycle activities including procurement, deployment, relocation, maintenance, replacement, and disposal. * Deploy Microsoft Patch Tuesday updates to workstations and servers following change management procedures; monitor compliance and remediate failed installations. * Coordinate emergency and out-of-band security patch deployments. * Maintain endpoint security baselines and system configurations. * Support and troubleshoot SharePoint user provisioning, access management, and role-based security administration, service requests, and performance issues in accordance with established SLAs. * Provide support for enterprise mobile device management platforms such as Microsoft Intune. Troubleshoot escalated mobile device issues involving enrollment, policy application, compliance, application deployment, and device connectivity. * Perform other duties as assigned ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Lost and Wasted Time: Searching for the Cozy Web](https://www.wearedevelopers.com/videos/2107-lost-and-wasted-time-searching-for-the-cozy-web) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)