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# Help Desk Tier II Administrator

- **Company:** Gleason/Calise/Associates, Inc
- **Location:** United States
- **Experience:** Experienced
- **Salary:** $49,000.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Software Applications, Systems Engineering, Cloud Computing, CompTIA Security+, Cyber Security, Information Systems, Databases, Intelligence Analysis, Computer Networking Systems, Computer Equipment, Information Technology, Data Analytics
- **Published:** August 4, 2026
- **Apply:** https://www.careerbuilder.com/job-details/help-desk-tier-ii-administrator-quantico-va--8644e3a5-f27e-4a6f-bc2b-072c11efc093

## About the Role

* Demonstrated 3-5 years of progressive Information Technology (IT) experience in helpdesk support or similar IT field
 * Experience with software and hardware resolution to include more advanced service solutions than Tier I end user support
 * Top Secret clearance
 * High school Diploma
 * Shifts needed for coverage: 0600-1400, 1400-2000, 2000-0600, Audiovisual, Business Solutions, Cloud Computing, CompTIA Security+, Computer Hardware, Computer Software, Consulting, Customer Support/Service, Dental Insurance, DoD Directive 8140, DoD Directive 8570, Emerging Technology, Geospatial Analysis, Government Contracts, Health Insurance, Help Desk, High School Diploma, IAT - Information Assurance Technical, Identify Issues, Imagery Intelligence (IMINT), Information Technology & Information Systems, Intelligence Analysis, Intelligence Community, Maintenance Services, Network Systems, Prescription Drugs, Problem Solving Skills, Record Keeping, Small Business, Systems Administration/Management, Systems Engineering, Technical Support, Telecommunications, Telephone Skills, Time Management, Vision Plan

## Description

Geospatial and Cloud Analytics (GCA) is seeking a Help Desk Tier II Administrator, filling a variety of shifts covering 24x7, to join our team! As a Help Desk Tier II Administrator working at the Naval Criminal Investigative Service (NCIS) within the IT Technology Development division you will be responsible for addressing and resolving service requests and problem incidents related to end-user issues, encompassing both software and hardware. This role involves consulting with the user community to troubleshoot technical problems and respond to queries via telephone or self-service tickets, supporting internal and external customers with computer hardware, software, network, system/application access, and telecommunications systems. The Tier II admins cover three eight-hour shifts throughout the day and utilize problem-solving skills to diagnose, identify, isolate, and analyze issues, drawing on historical database records. They route calls to specialized support teams, maintain and
update records and tracking databases, alert management to recurring problems, and collaborate with system administrators and developers to ensure timely resolution of services and incidents. Providing exceptional customer service across all organizational levels is a key aspect of this position.Required Skills:

 * DoD 8570 - IAT Level I, Security+ CE


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