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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Program Manager - eCommerce & Order Experience - **Company:** Bio-Techne - **Location:** Minneapolis, MN, United States - **Experience:** Expert - **Salary:** $100,800.0 - $165,600.0 - **Contract:** Internship / Graduate position - **Skills:** Web Syndication, Decision Support Systems, Drupal, IT Management, Salesforce.Com, Systems Integration, Enterprise Software Applications - **Published:** August 4, 2026 - **Apply:** https://www.juju.com/job/00000000gllq85 ## About the Role The ideal candidate brings deep expertise in eCommerce and B2B order workflows, paired with a strong understanding of technical architecture, integrations, and enterprise systems, and experience working within or adjacent to the life sciences industry., + Requires a High School diploma, certification or equivalent and 10+ years of relevant experience; or anAssociatedegree with 8-10 years of relevant experience; or aBachelor'sdegree with 5-8 years of relevant experience. + Proven experience managing B2B commerce ecosystems, including punchout and distributor channels + Strong understanding of order management workflows, pricing, and customer-specific commerce scenarios + Experience working with enterprise systems and integrations (ERP, CRM, eCommerce platforms) + Demonstrated ability to lead cross-functional programs in complex environments + Strong analytical, problem-solving, and communication skills Preferred + Experience in life sciences, biotech, or regulated industries + Familiarity with platforms such as Drupal Commerce, Salesforce, D365/AX, or similar ecosystems + Experience with global commerce considerations (VAT, multi-entity, regional differences) + Understanding of search, product data, and catalog management in a scientific product context Key Competencies + Strategic thinking with strong execution discipline + Ability to translate betweenbusiness needs and technical solutions + Customer-centric mindset with a focus on reducing friction + Strong stakeholder management and influence at all levels + Ability to partner with cross-functional teams to align technology execution with channel and go-to-market strategy + Data-driven decision making ## Description We are seeking an experienced Program Manager to lead and evolve our digital commerce ecosystem, including punchout integrations, eCommerce platforms, distributor ordering, and end-to-end order experience. This role is responsible for driving strategy, execution, and continuous improvement across customer-facing purchasing channels, ensuring a seamless, scalable, and high-performing commerce experience. This role works in close partnership with the Channel Management function as a key stakeholder, ensuring alignment between commerce platform capabilities and channel strategy, particularly as it relates to eMarketplaces, channel partner platforms, and customer purchasing ecosystems., Program Leadership & Strategy + Leadthe end-to-end commerce and ordering program, including punchout, direct eCommerce, and distributor order channels + Lead initiatives to enrich product data and enhance content delivery mechanismsto ensure consistency and scalability across commerce channels + Define and drive the multi-year roadmap aligned to business growth, customer experience, and operational efficiency goals + Partner with stakeholders& executives(including Channel Management, Sales, Marketing, and IT Leadership)to prioritize initiatives using value, risk, and customer impact frameworks + Collaborate with Channel Management, which defines and drives the strategy for the use ofeMarketplacesand similar partner platforms (including those that house product data and/or support punchout integrations within customerpurchasingworkflows), to ensure platform execution aligns with channel intent and customer buying behaviors + Establish clear program governance, reporting, and communication cadence eCommerce & Order Experience Ownership + Drive improvements in distributor ordering processes, including bulk uploads, integrations, and automation + Identifyand resolve friction points across theFind,Decide,Buyjourney + Partner withchannelmanagement to ensureaccurate, complete, and optimized product data is effectively delivered across all commerce channels, recognizing product data as a critical driver of conversion and customer experience + Ensure commerce and ordering capabilities support Channel Management-led marketplace and partner platform strategies, including requirements for content syndication, punchout enablement, and customer-specific purchasing flows Technical & Systems Integrations + Partner with IT, ERP, and external vendors to ensure seamless integration across: + eCommerce platform (e.g., Drupal Commerce or similar) + ERP systems (e.g., D365, AX) + CRM (e.g., Salesforce) + Support integrations that enable participation ineMarketplaces, customer procurement systems, and third-party platforms, in alignment with Channel Management strategy + Translate business needs into clear technical requirements and scalable solutions + Ensure solutions are designed for performance, reliability, and global scalability Execution & Delivery + Lead cross-functional teams (IT,ChannelMgmt,Marketing, CX, Finance, Sales) to deliver initiatives on time and within scope + Drive structured program execution including milestones, risks, dependencies, and release planning + Oversee testing, validation, and launch readiness, particularly for high-impact commerce releases + Ensure strong change management and stakeholder alignment Performance & Continuous Improvement + Define and track key metrics + Use data and customer insights to continuouslyoptimizethe experience + Identifyand implement opportunities for automation and operational efficiency + Partner with Channel Management and commercial stakeholders to assess performance and effectiveness ofeMarketplaceand punchout-enabled channels andidentifyopportunities for refinement ## Related Videos - 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