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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Software Support Analyst, ERP - **Company:** SCP Distributors LLC - **Location:** Covington, LA, United States - **Salary:** $58,000.0 - $71,000.0 - **Contract:** Permanent contract - **Skills:** Testing (Software), Software Applications, Issue Tracking Systems, Software Engineering, Software Troubleshooting, Information Technology, User Administration - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=cb36d83666be5e7b ## About the Role Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). * Proven work experience as an ERP Software Support Analyst or a similar role, with a focus on troubleshooting software applications. * Strong technical skills: Proficiency in diagnosing and resolving software-related issues. * Excellent problem-solving and analytical abilities: Ability to analyze complex problems, think critically, and propose effective solutions. * Strong communication skills: Ability to explain technical concepts to non-technical users in a clear and concise manner, both verbally and in written form. * Customer-centric mindset: empathy, patience, and dedication to delivering exceptional customer service. * Ability to work independently and within a team, manage multiple priorities, and adapt to a fast-paced environment. * Familiarity with ticketing systems, support tracking tools, and knowledge base platforms. * Experience in software testing or quality assurance is a plus. * Ability to adhere to deadlines and handle pressure. * Strong attention to detail. Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions. All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. ## Description We are seeking a skilled and customer-oriented ERP Software Support Analyst to join our team. As an ERP Software Support Analyst, you will be responsible for providing technical assistance and support to users of our software applications. Your expertise in troubleshooting software-related issues, delivering exceptional customer service, and ensuring user satisfaction will be vital in maintaining high-quality support for our customers. On a daily basis our Software Support Analyst, ERP: * Provide technical support: Respond to customer inquiries and issues regarding software applications promptly and professionally, ensuring a high level of customer satisfaction. * Troubleshoot software problems: Analyze reported software issues, identify root causes, and implement appropriate solutions or workarounds to resolve problems effectively. * Document support activities: Maintain accurate records of customer interactions, support tickets, and resolutions provided using a ticketing system or support tracking tool. * Collaborate with cross-functional teams: Work closely with software developers, quality assurance testers, and product managers to report and track software issues, suggest improvements, and contribute to product development and enhancements. * Conduct software testing: Participate in testing activities to identify software bugs or defects, verify fixes, and ensure the quality and reliability of the software applications. * Train users: Assist customers in understanding the functionality, features, and best practices for using the software applications. Create user guides, FAQs, and knowledge base articles to facilitate self-service support for users. * Continuous learning: Stay updated with the latest software releases, industry trends, and emerging technologies to enhance support capabilities and provide efficient resolutions. * Escalate complex issues: Collaborate with senior support analysts or development teams to escalate and resolve complex or critical software issues that require advanced technical expertise. * Customer relationship management: Build positive relationships with customers, demonstrate empathy, and provide exceptional customer service throughout the support process. * Proactively contribute to improvement: Identify opportunities for process improvement, propose ideas to enhance support efficiency and customer experience, and actively participate in team meetings and discussions. ## Related Videos - [Excellent Software Testing](https://www.wearedevelopers.com/videos/87-excellent-software-testing) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Keycloak case study: Making users happy with service level indicators and observability](https://www.wearedevelopers.com/videos/1599-keycloak-case-study-making-users-happy-with-service-level-indicators-and-observability) - [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Dirty Tests And How To Clean Them](https://www.wearedevelopers.com/videos/515-dirty-tests-and-how-to-clean-them) ## Related Articles - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)