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# IT Technician - Hybrid

- **Company:** ENDODONTIC PRACTICE PARTNERS
- **Location:** Dallas, TX, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Desktop Computing, Networking Hardware, Microsoft Office, Microsoft Software, Windows Servers, Networking Basics, Network Routers, Peripherals, Firewalls (Computer Science), Information Technology, Laptops, Network Server
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9b5a98347a2269e8

## About the Role

* High school diploma required; college degree preferred
 * 2+ years of onsite/hand-on IT experience,
 * 1+ years of remote IT support, help desk, or technical support
 * Physical ability to perform tasks such as running cables and mounting/installing IT equipment
 * Strong troubleshooting skills across hardware, software, and basic networking
 * Experience with Microsoft technologies (Windows, Active Directory, Office 365)
 * Familiarity with networking equipment (switches, routers, servers, firewalls)
 * Strong communication skills with the ability to explain technical issues clearly
 * Self-starter who can work independently while collaborating with a remote team
 * Willingness and ability to travel regularly to local practice locations (Dallas, TX area)
 * Healthcare, dental, or multi-site support experience strongly preferred

Physical Requirements

 * Ability to lift and carry equipment up to 50 lbs
 * Ability to climb ladders and access elevated or confined spaces (e.g., ceilings, crawlspaces) to run cable or install equipment
 * Ability to kneel, crouch, and work in tight or awkward physical spaces
 * Ability to use hand and power tools safely (e.g., drills)

Preferred (but Not Required)

 * Certifications such as CompTIA A+, Network+, Azure, ITIL, or CCNA
 * Experience supporting multi-location or healthcare environments

## Description

We are seeking a hands-on IT Technician to support our endodontic practices in the greater Dallas area. This role is ideal for a customer-focused IT professional who enjoys working in the field, solving technical challenges, and supporting healthcare teams across multiple locations. Candidates must live in the Dallas- Fort Worth area, as frequent travel to local practice sites is a core part of this role.

What You'll Do

 * Serve as frontline IT support for onsite and remote users across multiple practice locations
 * Monitor and manage help desk tickets, ensuring timely resolution and clear communication
 * Troubleshoot hardware, software, networking, and connectivity issues
 * Install, configure, and support desktops, laptops, mobile devices, peripherals, and applications
 * Support Microsoft environments including Windows 11, Active Directory/Azure, Office 365, and Windows Server
 * Assign users and devices to appropriate groups and permissions
 * Monitor antivirus and security solutions and resolve related issues
 * Maintain accurate inventory of hardware, software, and licenses
 * Perform hands-on technical work at practice locations, such as running/organizing cable, mounting equipment, and basic infrastructure installation.
 * Partner closely with the IT Manager and broader IT team to resolve issues efficiently
 * Provide excellent customer service to clinicians and staff in a fast-paced healthcare environment


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