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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** VANTECH BUSINESS SOLUTIONS, LLC - **Location:** Atlanta, GA, United States - **Salary:** $40,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Backup Devices, BASIC (Programming Language), Business Software, Business Systems, Desktop Computing, Disaster Recovery, Domain Name System (DNS), Internet Hosting Service, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Network Security, Local Security Policy, Uptime, Node.Js, Payment Gateway, Performance Tuning, Web Application Security, Systems Integration, Web Hosting Services, Peripherals, Backend, Cloudflare, Malware Detection, User Accounts - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b948068f2fad0657 ## About the Role We are seeking a versatile and hands-on tech and support enthusist to support our growing business. This individual will assist with a broad range of technology-related functions, including IT support, website management, CRM development, Microsoft 365 administration, POS system support, and general technical troubleshooting. The ideal candidate is a self-starter with strong problem-solving skills and a passion for technology. ## Description Support & Administration * Provide day-to-day technical support for employees and clients. * Troubleshoot hardware, software, network, and connectivity issues. * Manage user accounts, permissions, and security settings within Microsoft 365. * Configure and maintain computers, printers, mobile devices, and peripherals. * Monitor and maintain system performance and reliability. Website & Hosting Management * Manage and monitor company websites and URLs. * Maintain website hosting environments through platforms such as DreamHost. * Assist with website creation, updates, content management, and troubleshooting. * Ensure website uptime, security, and performance optimization. Development & Automation * Perform basic coding and development tasks as needed. * Assist with website integrations, APIs, and automation projects. * Develop and maintain internal tools to improve operational efficiency. CRM & Business Systems * Assist with CRM setup, customization, and ongoing development. * Create workflows, automations, reports, and dashboards. * Help integrate CRM platforms with other business applications. POS & Technology Support * Install, configure, and support Point-of-Sale (POS) systems. * Perform onsite installations and deployments of POS equipment and related hardware. * Troubleshoot payment terminals, scanners, printers, networking devices, and other technology solutions. * Provide technical support for merchant services and payment-related technologies. General Technical Operations * Document processes, configurations, and troubleshooting procedures. * Assist with technology projects and system implementations. * Support cybersecurity best practices and data protection initiatives. * Lead on Network security matters/monitor and maintain company firewalls, security systems and network protections. * Manage antivirus, anti-malware, and endpoint protection solutions across company devices. * Monitor systems for security threats, suspicious activity, and potential vulnerabilities. * Assist with cybersecurity best practices, system patching, software updates, and security compliance. * Configure and maintain network security settings, DNS records, VPN access, and user permissions. * Respond to and troubleshoot security incidents, malware infections, and unauthorized access attempts. * Perform routine system health checks, security audits, backups, and disaster recovery procedures. * Handle various technology-related tasks as business needs evolve. * Technical Empathy (Client-Facing Communication): The ability to translate complex backend errors (like API or gateway failures) into clear, calming, and jargon-free explanations for our merchants. * Full-Stack Troubleshooting: Confident in tracing an issue through the entire lifecycle-from the browser and Cloudflare proxy, all the way down to our Node.js backend and payment gateway logs. * Security-Oriented Mindset: Intuitive understanding of web security fundamentals. Must be able to spot anomalous traffic patterns, identify botnet behaviors, and differentiate between a simple bug and an active attack. * Calm Context-Switching: Comfortable navigating the transition from deep, focused coding tasks to interrupt-driven, live-fire client support calls without getting flustered. * Proactive Problem Solver (Extreme Ownership): Driven to permanently fix the root cause in the codebase rather than just answering the same support ticket twice. Pay: $40,000.00 - $60,000.00 per year ## Related Videos - [Build and Deploy a Fullstack App with Open Source Tooling](https://www.wearedevelopers.com/videos/775-build-and-deploy-a-fullstack-app-with-open-source-tooling) - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [Stop using Node.js like in 2020! 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