> Markdown version of [/jobs/ext/1920955-service-desk-administrator](https://www.wearedevelopers.com/jobs/ext/1920955-service-desk-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk Administrator

- **Company:** HR Green
- **Location:** Cedar Rapids, IA, United States (Remote available)
- **Salary:** $49,500.0 - $81,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Issue Tracking Systems, System Center Configuration Manager, Virtual Desktops, Citrix Systems, Azure Active Directory, Office365
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bf739f934060d499

## About the Role

* You're a natural problem-solver who gets satisfaction from helping people, not just closing tickets
 * You communicate clearly - you can explain a technical fix to someone who doesn't speak IT
 * You're organized, reliable, and take ownership of your work
 * You're early in your IT career and looking for a role where you can learn fast and grow into more

What you bring

 * 1-5 years of experience in a help desk or IT support role
 * Working knowledge of Windows 11 and Microsoft 365 applications
 * Familiarity with Citrix or other VDI environments is a plus
 * Experience with SCCM for device imaging and deployment
 * Basic knowledge of Active Directory, including user and group management
 * Strong written and verbal communication skills
 * CompTIA A+ or similar certification is a plus, but not required
 * Valid driver's license and reliable transportation - some regional travel is part of the role

## Description

* Serve as the first point of contact for IT support requests - by phone, email, and remote tools - helping employees get unstuck fast
 * Troubleshoot and resolve common issues across Windows 11, Microsoft 365 (Outlook, Teams, OneDrive), and general hardware
 * Support end users in Citrix virtual desktop environments, diagnosing session errors and peripheral issues like monitors and printers
 * Image, configure, and deploy laptops using SCCM for new hires and device replacements
 * Own the onboarding and offboarding experience - account provisioning and deactivation, hardware setup, and equipment recovery
 * Handle routine account administration: password resets, MFA setup, and permission updates in Active Directory and Entra ID (Azure AD)
 * Provide remote and periodic on-site support for printers, plotters, and conference room technology
 * Help remote employees troubleshoot home office setups, including docking stations and Citrix connectivity
 * Keep IT asset inventory accurate - tracking, shipping, and receiving hardware across office locations
 * Document all support activity in the ticketing system, and when escalating, hand off to Tier 2 with clear, complete troubleshooting notes
 * Participate in an on-call rotation to support after-hours technical needs


## Related Videos

- [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle)
- [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind)

## Related Articles

- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)