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# Technical Support Desk

- **Company:** Express Employment International
- **Location:** Sullivan, IL, United States
- **Salary:** $41,600.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Information Technology
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cf1f391c9d02de8d

## About the Role

* 1+ year of technical support, customer service, or related experience
 * Degree in Computer Science or equivalent experience preferred
 * Strong troubleshooting and problem-solving skills
 * Excellent communication and customer service skills
 * Comfortable learning new technologies and working independently

## Description

We're looking for a Technical Assistance Center (TAC) Analyst to provide technical support to customers by troubleshooting product and system issues. You'll work directly with customers to resolve problems, document solutions, and collaborate with internal teams when needed., * Respond to customer support requests by phone, email, chat, and ticketing system

 * Troubleshoot and resolve technical issues
 * Document customer interactions and solutions
 * Escalate complex issues to engineering or senior support when necessary
 * Help improve support processes and knowledge base documentation
 * Deliver excellent customer service with timely follow-up


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