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# Lead Program Associate

- **Company:** N Street Village
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Salary:** $45,760.0 - $48,880.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Health Information Management
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8bc4368927081e46

## About the Role

* High School Diploma or GED required.
 * Bachelor's degree preferred in Social Work, Human Services, Psychology, Public Health, or related field.
 * Two years of experience in homeless services, human services, shelter operations, or related field.
 * Strong communication, leadership, and organizational skills.
 * Ability to work with individuals experiencing homelessness, trauma, behavioral health conditions, and substance use disorders.
 * Basic computer proficiency; HMIS experience preferred.
 * CPR/First Aid and Food Handler Certification (or ability to obtain)., * Experience supervising frontline staff or volunteers.
 * Knowledge of community resources.
 * Bilingual candidates encouraged to apply.

## Description

The Lead Program Associate serves as the frontline leader for daily operations at Bethany Women's Center. This role combines leadership, direct client engagement, crisis response, operations, and program coordination to ensure every woman receives compassionate, trauma-informed, person-centered care. You will mentor staff, support volunteers and interns, coordinate daily activities, respond to emergencies, and help create a safe, welcoming environment., * Lead and coach Program Associates, interns, and volunteers.

 * Coordinate daily program operations and ensure high-quality service delivery.
 * Welcome clients and provide trauma-informed, person-centered support.
 * Assist with meals, showers, laundry, clothing distribution, and day services.
 * Connect clients with internal and community resources.
 * Respond to crises using de-escalation and agency protocols.
 * Complete incident reports, shift reports, and required documentation.
 * Monitor facility safety, cleanliness, inventory, and readiness.
 * Support meal service and food safety practices.
 * Assist with scheduling, onboarding, mentoring, and training.
 * Serve as acting site lead in the Program Manager's absence.
 * Coordinate wellness programming, workshops, and community events.
 * Develop and distribute the monthly wellness calendar.
 * Collaborate with multidisciplinary teams and community partners.


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