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# Technical Support Specialist III - BCSO

- **Company:** Bexar County
- **Location:** Bexar County, TX, United States
- **Salary:** $53,851.0 - $63,274.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Computer Networks, Data Transmissions, Networking Hardware, Microcomputer, Commercial Software, Software Requirements Analysis, System Testing, Data Processing, Computer Networking Systems, Enterprise Software Applications, Peripherals, Information Technology, Workday, Programming Languages
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=25617378a6750b35

## About the Role

* Graduation from an accredited college or university with an Associate's Degree in Computer Science, Data Processing, Management Information Systems or a closely related field, and two (2) years computer network experience; OR successful completion of a relevant program from an accredited technical school and two (2) years computer network experience; or an equivalent combination of education and experience
 * Good knowledge of LAN software packages and operating systems; knowledge of programming languages Skill in training users on commercial software packages; skill in troubleshooting and repairing network equipment and peripherals; skill in installing hardware and software; skill in performing diagnostic system tests; skill in logic problem solving
 * Ability to organize programming data in a logical manner and have extensive knowledge of safety standards and practices.
 * Ability to recognize problems and recommend solutions; ability to communicate effectively, both verbally and in writing; ability to establish and maintain effective working relationships with County employees, Department Heads, Elected/Appointed Officials and co-workers
 * Must secure and maintain a favorable background investigation from the Bexar County Sheriff's Office
 * Must clear a pre-employment physical and a pre-employment drug screen test
 * Must have available transportation during entire workday; required to travel to remote sites within Bexar County
 * Must have valid driver's license, motor vehicle liability insurance and personal injury insurance
 * Required being on-call 24-hours a day
 * May be required to work more than 40 hours during the workweek

Work Environment and Physical Demands:

 * Working conditions are primarily in an office environment
 * Physical requirements include occasional lifting/carrying of 35-40 lbs.; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate computer keyboard.
 * Subject to sitting, standing, walking, reaching and handling to perform the essential functions

## Description

* Troubleshoots to determine the exact cause of network or data communication problems and repairs personal computers and peripherals
 * Installs or relocates computer workstations and peripherals
 * Assists users in determination of software requirements and needs
 * Performs diagnostic tests on microcomputers, network systems and application software
 * Maintains accurate records of hardware/software installation and relocation
 * Monitors transaction logs and modifies programs to provide maximum efficiency
 * Tests and evaluates hardware and software for efficiency and compatibility with existing network systems
 * Responds to after-hour calls related to network problems
 * Performs related duties as required


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