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# Onsite IT Support Specialist

- **Company:** Velocity Network, Inc.
- **Location:** Erie, PA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Network Architecture, Server Virtualization, Virtualization Technology, Information Technology
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6bca70af62cf8841

## About the Role

* 1-3 years of IT support experience required. 3+ years of MSP or IT field services experience preferred.
 * Specialized training or technical certification in Information Technology.
 * Working knowledge of network infrastructure concepts, Microsoft 365 administration and end-user support, and server virtualization.
 * Interpersonal skills such as telephony skills, communication skills (written and oral), active listening, and customer care.
 * Ability to work overtime and on-call hours.
 * A valid driver's license with a good driving record.

## Description

This position is responsible for providing network-level onsite and remote technical support across multiple platforms, ensuring the reliability and performance of technology systems through issue resolution, technical expertise, and responsive client service., * Support, troubleshoot, and resolve Tier 1 and Tier 2 client issues, including issues with hardware, software, email, and Microsoft 365

 * Perform onsite support at client locations, including troubleshooting, maintenance, installations, proactive assessments, and critical incident response.
 * Diagnose and resolve client network performance, connectivity, and infrastructure issues.
 * Configure and maintain client network infrastructure and related issues to promote reliable connectivity, performance, and business operations.
 * Support, diagnose, and resolve server and infrastructure environments involving Active Directory, Group Policy, DNS, DHCP, virtualization platforms, and related systems.
 * Maintain accurate documentation, including technical activities, configurations, procedures, client environment details, troubleshooting efforts, and resolutions.
 * Communicate effectively with clients regarding technical issues, service status, and resolutions.
 * Identify and escalate technical issues requiring advanced expertise, analysis, or authority.
 * Respond to and resolve escalated technical issues from lower-tier support.
 * Participate in an on-call rotation.


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