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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Services Manager - **Company:** INCORPORATED JOINING LTD. - **Location:** Springfield, MA, United States (Remote available) - **Experience:** Expert - **Salary:** $90,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** VoIP, Configuration Management, Information Systems, Networking Hardware, Internetworking, Intrusion Detection Systems, Knowledge Management, Network Security, Network Architecture, Network Connections, Network Monitoring, Network Service, Network Administration, Wide Area Networks, Wireless Networks, Network Switches, Network Routers, Computer Networking Systems, Load Balancing, Computer Network Operations, In-Plane Switching (IPS), Reliability of Systems, HybridCloud, Firewalls (Computer Science), Information Technology, Network Support, Enterprise Integration, Wireless Technologies, Cisco - **Published:** August 4, 2026 - **Apply:** https://www.careerbuilder.com/job-details/network-services-manager-springfield-va--80b986f1-dac3-445c-b7e2-48e519636237 ## About the Role Ability to obtain and maintain a Public Trust is required. Active Public Trust and/or DHS Suitability is preferred. U.S. citizenship or U.S. national status required., * Demonstrated experience leading enterprise network operations and service delivery across large-scale environments (thousands of network devices). * Proven experience managing and supporting LAN/WAN, wireless networks, and external connectivity in complex environments. * Hands-on experience with Cisco networking technologies, including routers, switches, firewalls, and load balancers. * Experience supporting network incident response, including troubleshooting and resolution of high-severity (S1/S2) incidents. * Demonstrated experience with network monitoring and performance management tools. * Experience implementing and maintaining configuration management and change control processes. * Knowledge of network security principles, including firewalls, IDS/IPS, and secure network architecture. * Experience supporting 24/7 operations with defined uptime/SLA requirements. * Ability to develop and maintain network documentation, diagrams, and operational procedures. * Bachelor's degree in Network Engineering, Information Technology, Computer Science, or a related field (or equivalent experience). * 8+ years of experience in network engineering, network operations, infrastructure roles, with leadership responsibilities. * Cisco Certified Network Professional (CCNP) or equivalent (CCIE preferred but not required). Preferred Skills and Qualifications: * Experience supporting federal government environments. * Experience managing large-scale, geographically distributed enterprise networks. * Familiarity with ITIL-based ITSM/ITOM processes for incident, change, and problem management. * Experience supporting VoIP and VTC network infrastructures. * Knowledge of hybrid cloud networking and external connectivity integration. * Strong leadership and coordination skills across engineering, operations, and vendor teams. * Experience managing network performance, availability, and SLA compliance reporting. * Ability to operate effectively in high-tempo, mission-critical environments. #techjobs #clearance #veteransPage, CCIE - Cisco Certified Internetwork Expert, CCNP - Cisco Certified Network Professional, Capacity and Performance Management, Career Development, Change Control, Channel Support, Cisco Network Systems, Computer Science, Configuration Management, Consulting, Continuous Improvement, Cross-Functional, Documentation, Exceeded Sales Goal, Federal Government, Firewalls, Government, Homeland Security, Hybrid Cloud, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Incident Response, Information Technology & Information Systems, Intrusion Detection Systems, Intrusion Prevention Systems, Knowledge Management, Leadership, Load Balancing, Maintain Compliance, Network Administration/Management, Network Architecture/Engineering, Network Connectivity, Network Integration, Network Monitoring, Network Routers, Network Scalability, Network Security, Network Support, Network Switching, Operational Support, Operations Management, Operations Processes, Organizational Skills, Performance Analysis, Performance Management, Process Improvement, Reporting Skills, Service Delivery, Service Level Agreement (SLA), Team Player, Technical Leadership, Topology, United States Citizen, VoIP (Voice over IP), Wide Area Network (WAN), Wireless Communications ## Description * Serve as the Network Services Lead, responsible for end-to-end delivery of enterprise network services, including planning, coordination with service providers, reporting, and governance. * Provide technical leadership and oversight across network operations, engineering, and maintenance activities for a large-scale enterprise environment consisting of thousands of network devices. * Balance workload distribution across the network team, including incident response, break/fix activities, new installations, and special projects to ensure operational efficiency. * Oversee operations and maintenance of LAN, WAN, wireless, and external connectivity environments supporting voice, video (VTC), and data across on-premises, cloud, and hybrid infrastructures. * Ensure adherence to configuration management standards and change control processes to minimize service disruptions and maintain environment integrity. * Coordinate monitoring, performance management, and incident response activities to meet or exceed service level targets, including a 99.5% uptime requirement. * Support resolution of high-severity incidents, including network-related S1/S2 events, ensuring rapid restoration of services and coordination with cross-functional teams. * Ensure network security integration and compliance with enterprise and federal requirements across routers, switches, firewalls, IDS/IPS, load balancers, and wireless systems. * Maintain accurate network documentation, including configurations, topology, and operational procedures to support governance and knowledge management. * Drive continuous improvement initiatives to enhance network reliability, scalability, and performance across nationwide infrastructure environments. ## Related Videos - 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