> Markdown version of [/jobs/ext/1921566-i-t-digital-workplace-service-desk-manager](https://www.wearedevelopers.com/jobs/ext/1921566-i-t-digital-workplace-service-desk-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # I.T. Digital Workplace & Service Desk Manager - **Company:** Panasonic Corporation Of North America - **Location:** Bridgeton, MO, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Computing Platforms, JIRA, Collaborative Software, Workspace ONE, Microsoft InTune, SAP MDG, Casper Suite, Servicenow - **Published:** August 4, 2026 - **Apply:** https://www.careerjet.com/job/use343c722aa88c3bc8001cc18f5922997/eaa ## About the Role Bachelor's degree in IT or related field. 10+ years in ITSM or end user support, with 2+ years leading global teams. Experience with distributed and/or outsourced service models. Strong ITSM platform expertise (ServiceNow, SCSM, BMC, Jira, etc.). Hands on knowledge of endpoint/MDM tools (Intune, Jamf, Workspace ONE). Proven success driving automation, shift left, and measurable service improvement. Executive level communication skills and strong business acumen. ITIL certification preferred. ## Description Are you a strategic, hands on IT leader passionate about delivering exceptional employee technology experiences? We are seeking an IT Digital Workplace Service Desk Manager to lead our global digital workplace and end user support organization. In this highly visible role, you will drive the performance and evolution of workplace technologies, including Microsoft 365, collaboration tools, and conferencing/AV, while overseeing worldwide Tier 1-2 service desk operations. The ideal candidate is a customer focused, data driven leader who combines strong ITSM discipline with a passion for automation, digital workplace adoption, and global team leadership, turning IT performance into measurable business impact. Responsibilities Digital Workplace & User Experience Own deployment, availability, and adoption of Microsoft 365, collaboration tools, and conference room AV. Partner with vendors and internal teams to deliver a consistent, secure, high quality user experience globally. Global Service Desk Leadership Lead a globally distributed Tier 1-2 service desk (insourced and outsourced). Standardize processes, knowledge, and operating models across regions and time zones. IT Service Management & Continuous Improvement Own ITIL aligned processes (Incident, Request, Problem, Change, Knowledge). Define and report on KPIs, SLAs, and SLOs; drive root cause elimination and ticket reduction. Automation & Next Gen Support Expand self service, automation, AI/virtual agents, and proactive support models. Deliver a future state Digital Service Desk strategy focused on scale, efficiency, and user satisfaction. Endpoint & Asset Management Oversee global endpoint and asset lifecycle (procurement through retirement). Govern imaging, patching, MDM, and compliance. People, Vendors & Governance Develop and lead high performing global teams. Manage service desk and endpoint vendors through clear performance metrics. Ensure alignment with security, audit, and regulatory standards. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Transforming Task Management: Integrating Camunda with Scalable Frontend Solutions](https://www.wearedevelopers.com/videos/1433-transforming-task-management-integrating-camunda-with-scalable-frontend-solutions) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)