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# IT Associate

- **Company:** Calculated Risk Group, LLC
- **Location:** Los Angeles, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Software as a Service, Desktop Computing, Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Remote Access Technology, Phishing, Remote Service Software, Wi-Fi Technology, User Accounts
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2de043d6d5afc219

## About the Role

* 2-3 years in a help desk or IT support role at a travel agency or TMC. This is a firm requirement
 * Solid grasp of the platforms and workflows that run a travel business
 * Windows and Microsoft 365 (Outlook, Teams, Word, Excel)
 * Comfortable with VPN, Wi-Fi, printing and remote access
 * Prior use of a ticketing system
 * Patience and clear communication with non-technical colleagues
 * Driver's license, as branch visits are part of the job

Helpful: Active Directory, remote support tools, MFA and phishing basics, SaaS application support.

## Description

* Handle incoming support requests by phone, email and ticket queue
 * Diagnose and fix laptops, desktops, printers, mobile devices, VPN and business applications
 * See tickets through to closure, passing complex items to senior staff or vendors
 * Set up and decommission accounts and equipment for joiners and leavers
 * Manage user accounts: resets, permissions, access requests
 * Keep the hardware inventory accurate and coordinate device rollouts
 * Coach staff on the tools they use and help with scheduled updates and maintenance


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