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# Technical Support - Level 1

- **Company:** Future plc
- **Location:** Lynbrook, NY, United States
- **Experience:** Starter
- **Salary:** $49,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Chrome OS, Issue Tracking Systems
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a7ca898a771c06bb

## About the Role

* 1-3 years of technical support experience (deskside preferred)
 * 2+ years of customer service experience
 * Strong knowledge of Windows OS and Chrome OS
 * Experience using a ticketing system to manage support issues
 * Valid driver's license and access to a personal vehicle (local travel required)
 * CompTIA A+ certification preferred
 * Experience working in an education environment is a plus

## Description

* Provide technical support to school staff and students
 * Support and troubleshoot Windows desktops and laptops
 * Troubleshoot, optimize, and reimage Chromebooks
 * Install and troubleshoot printers, scanners, and projectors
 * Work collaboratively with other technicians and IT staff to maintain documentation
 * Prioritize daily activities based on ticket urgency and administrative requests
 * Assist with additional IT-related tasks and projects as needed


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