> Markdown version of [/jobs/ext/1921849-wireless-field-support-specialist-bilingual-mandarin](https://www.wearedevelopers.com/jobs/ext/1921849-wireless-field-support-specialist-bilingual-mandarin). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Wireless Field Support Specialist (Bilingual Mandarin)

- **Company:** Telnet Inc
- **Location:** El Segundo, CA, United States
- **Salary:** $80,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Digital Content, Enterprise Messaging Systems, Wechat
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=89bb0536dc3c2d2d

## About the Role

This position plays a crucial role in field operations, offering hands-on assistance to retail partners, training support agents, and improving the digital customer experience. The ideal candidate will be comfortable in both field and digital environments, with a passion for training, social media engagement, and technology usability.
Wireless sales in indirect sales or pre-paid experience preferred
Must adapt well to change and enjoy working in a fast-paced sales environment
Bilingual proficiency in Mandarin Chinese and English (Required)
Familiarity with social media platforms (especially WeChat) used in Chinese-speaking communities

Assist with the creation and translation of Mandarin-language digital content, guides, and promotional materials.

Support social media and messaging platforms used by Chinese-speaking retailers (e.g., WeChat, WhatsApp, etc.)
Monitor feedback and trends from digital channels to inform training and support strategies.
Provide feedback and recommendations on the usability of internal and customer-facing apps in Mandarin.
Collaborate with product and UX teams to improve Mandarin language integration and user experience.

## Description

Prepaid Wireless Field Support Specialist to provide in-market support to our Chinese-speaking retailer network.


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