> Markdown version of [/jobs/ext/1921878-it-customer-engagement-leader](https://www.wearedevelopers.com/jobs/ext/1921878-it-customer-engagement-leader). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Customer Engagement Leader - **Company:** Great American Insurance Company - **Location:** Cincinnati, OH, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Software Applications, Information Technology, Data Analytics - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=64ead0accca880dc ## About the Role * A minimum of 15 years of related experience required + Prior experience within the P&C industry with deep knowledge Insurance domain expertise, a deep knowledge of various insurance functions across the value chain. + Strong level of technology expertise/breath (digital, automation, application modernization, data, analytics, etc.) + Strong experience building relationships (trust) and managing stakeholder expectations from strategy to planning and execution; including abilities to create win-win partnerships, with a strong understanding of give and take + Prior experience consulting skills or experience facilitating business and technology strategies; Ability to see the big picture and plan out steps to achieve it. + Ability to influence change, energize business and technical teams and foster buy in at all levels + Experience with navigating organizations and driving alignment and urgency across cross functional teams + Prior experience driving business transformation and organizational change + Prior experience leading complex and large-scale technology initiatives and engagements * Genuine curiosity and passion for all things technology to apply the industry trends into the business * Strong communication skills: verbal, written, listening to various levels across the organization * Strong Problem Solving and results orientation/ execution skills - Takes ownership in tasks and projects seeing them through to completion. Ability to handle complex and ambiguous situations. * Bachelor's or advanced degree preferred ## Description Customer Relationship Management - Helps blur the lines between business and technology * Establishes the appropriate IT / Business engagement model and corresponding set of IT services aligned to a Divisions business model. This position will act as a mini CIO for these groups. * Develops relationships with key business stakeholders to understand their business strategies, needs, and challenges * Gathers information on the business and technology objectives for business units, identifies customer needs and creates a shared technology plan to support business outcomes * Ensures the customer is positioned best on technology AND data to support current and future needs Technology Strategy - Influences, provide options for the BU to win with technology and data * Gathers and communicates market research on insurance and technology trends that is relevant to our business customers * Participates in business strategy conversations helping define opportunities/ options to leverage technology and data to run, transform, or grow their businesses * Drives conversations with customers to define and influence the business capabilities, digital experiences, and new ways of working to enable business objectives * Develops a multi-year BU technology strategy and investment roadmap to address strategic outcomes and drive customer success for the short and long term * Helps define the target IT operating model and specific business unit technology strategies and transformation for digital, automation, data, analytics, application modernization as needed * Drives the business case for change and portfolio of initiatives and technology investment(s) aligned to business priorities Delivery Execution & Support - Advocates for the BU and ensures no surprises * Make sure customer needs are being met and understood by each department in the company from strategy to execution; knows which IT teams/resources to bring to the table and when * Collaborates with internal IT teams to identify options to leverage technology and data to enable business drivers for a Division around easy of doing business, new revenue, operational efficiencies, and improved decision making through the use of data and analytics * Partners with IT Delivery Managers, Enterprise Architects, and business stakeholders on developing the "OneTeam" delivery model playbook for success including the CSAT outcomes, team structure, roles, etc. across all initiatives for a particular business unit * Serves as a point of escalation to manage risks and concerns back to the customer across all portfolio's of work for the business unit * Partners with business and technical teams to gather feedback on the health of the relationship and quality of delivery of IT services * Drives strategies and recommendations on strategies to drive adoption and continuous improvement opportunities for IT applications and assets ## Related Videos - [Inside Mercedes-Benz: How CIO Katrin Lehmann is Empowering 5,000 Developers and Driving Digital Change](https://www.wearedevelopers.com/videos/1360-inside-mercedes-benz-how-cio-katrin-lehmann-is-empowering-5-000-developers-and-driving-digital-change) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [Securing your application software supply-chain](https://www.wearedevelopers.com/videos/468-securing-your-application-software-supply-chain) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [How Data is Shaping our Games](https://www.wearedevelopers.com/videos/176-how-data-is-shaping-our-games) - [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app) ## Related Articles - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)