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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support Technician - **Company:** Carrier Enterprise - **Location:** Orlando, FL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Android Software Development, Antivirus Softwares, Macintosh Computers, Apple IOS, Business Software, Software Documentation, Collaborative Software, Issue Tracking Systems, Inventory Management Software, Microsoft Office, Cloud Services, Microsoft SharePoint, Computer Equipment, Patch Management, Laptops, User Accounts - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b6b287af3b2aadf2 ## About the Role * Strong working knowledge of Microsoft 365, Windows operating systems, networking, endpoint support, and technical troubleshooting * Excellent customer service, communication, documentation, and organizational skills. * Ability to lift and transport standard IT equipment and travel between office locations when required * Commitment to maintaining confidentiality and following established security procedures. * Proficiency with Microsoft Windows 11 installation, configuration, and complex issue resolution * Strong knowledge of MS Office 365 with ability to troubleshoot complex issues * Experience with computer and peripheral hardware servicing, repairs, and physical equipment moves * Must be able to pick up / move around boxes up to 40 lbs. Lifting / twisting/ bending. * Excellent written and oral communication skills with ability to work effectively in a collaborative team environment * Must be bilingual * CompTIA A+ certified * 3+ years of PC repair, troubleshooting, deployment and liquidation experience * 3+ years of experience in help desk, desktop support, or systems administration., * Strong working knowledge of Microsoft 365, Windows operating systems, networking, endpoint support, and technical troubleshooting * Excellent customer service, communication, documentation, and organizational skills. * Ability to lift and transport standard IT equipment and travel between office locations when required * Commitment to maintaining confidentiality and following established security procedures. * Proficiency with Microsoft Windows 11 installation, configuration, and complex issue resolution * Strong knowledge of MS Office 365 with ability to troubleshoot complex issues * Experience with computer and peripheral hardware servicing, repairs, and physical equipment moves * Must be able to pick up / move around boxes up to 40 lbs. Lifting / twisting/ bending. * Excellent written and oral communication skills with ability to work effectively in a collaborative team environment * Must be bilingual * CompTIA A+ certified * 3+ years of PC repair, troubleshooting, deployment and liquidation experience * 3+ years of experience in help desk, desktop support, or systems administration ## Description The Helpdesk/Desktop Support Technician is responsible for providing Level 1-3 support, including answering helpdesk calls, performing password resets, and creating tickets. Additionally, during downtime between calls, the technician will assist with imaging desktops and laptops. Troubleshooting hardware and software, * Answer Level 1 helpdesk calls and provide support via phone or in person to local and remote sites * Troubleshoot and resolve hardware, software, networking, user account, printer, telephony, and collaboration platform issues * Create, manage, and resolve tickets in the Ninja One Ticketing system, keeping customers informed throughout the lifecycle * Perform password resets, basic PC troubleshooting, and peripheral support (printers, hardware moves, cables) * Support MS Windows 11, Office 365, Macintosh, Apple iOS, and Android devices Image desktops and laptops, and perform desktop/laptop installation and mobile device configuration * Manage Microsoft Active Directory, update user accounts, and respond to system alerts per service levels * Deploy, support, and troubleshoot antivirus software and cloud services (Office 365, OneDrive, Teams, SharePoint) * Assist colleagues with ticket resolution when your queue is completed and make telephone system changes as instructed * Set up and deactivate user accounts, devices, permissions, and business applications in accordance with company policies. * Maintain accurate ticket documentation, technology asset inventories, system documentation, software updates, and equipment standards. * Support office openings, relocations, conference room technology, remote employees, and company-wide technology deployments. * Escalate security-related incidents and advanced technical issues to the appropriate teams in a timely manner., Success in this role will be evaluated through: * Response and resolution times for support requests. * Ticket backlog management and end-user satisfaction. * Accuracy of device deployment and user access provisioning. * Compliance with patch management, inventory tracking, and documentation standards. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Robots are coming into the wild! 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