> Markdown version of [/jobs/ext/1922017-customer-data-operations-specialist](https://www.wearedevelopers.com/jobs/ext/1922017-customer-data-operations-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Data Operations Specialist - **Company:** F.W. Webb - **Location:** Bedford, MA, United States - **Experience:** Expert - **Salary:** $70,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Application Programming Interfaces (APIs), Business Software, Databases, Customer Data Management, Data Deduplication, Data Integration, File Transfer, Pivot Tables, DataOps, SQL Databases, Systems Integration, Data Analytics, Tools for Reporting, Data Pipelines, Web Api - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=06aea9274c50b2da ## About the Role * 5 years in data operations, database administration, or a heavily data-driven customer operations role. * Proficiency with enterprise CRM and ERP systems. Strong working knowledge of Excel, including lookups, pivot tables, and large-file handling. * Strong attention to detail, with a demonstrated ability to spot anomalies, troubleshoot discrepancies, and follow a problem through to resolution. * Clear written and verbal communication. Comfortable working directly with customers, and equally effective with internal sales, marketing, and operations teams. Able to explain data issues in plain language. * Experience supporting system integrations - APIs, EDI, or scheduled file transfers - in a customer-facing or operations capacity. * Familiarity with field service management or contractor business software (ServiceTitan, FieldEdge, Housecall Pro, or similar). * Experience with product data, item cross-referencing, or catalog management in a distribution environment. * Comfort with SQL, reporting tools, or data visualization platforms. * Working knowledge of wholesale distribution operations - pricing structures, branch fulfillment, and customer account hierarchy. We are unable to sponsor employment visas now or in the future, and applicants must be authorized to work in the United States. ## Description * Monitor data pipelines to ensure customer records flow correctly between systems, including CRM, PIM, and ERP. * Perform routine deduplication, standardize formatting, and resolve system sync errors promptly and accurately. * Maintain customer account mapping across systems - matching a customer's integrated platform tenant to the correct Webb account, ship-to, bill-to, and pricing profile. Errors here surface directly as incorrect pricing to a live customer. * Build and maintain cross-reference tables between customer part numbers and Webb SKUs so integrated ordering resolves to the correct item * Assist with provisioning system access and managing user permissions. * Administer integration credentials and access tiers - issue, scope, rotate, and revoke customer API credentials in line with Webb's data integration agreements * Generate routine reporting on data health and database metrics; maintain and iterate on recurring reports as business needs evolve. * Produce integration usage reporting - request volumes, order conversion, error rates, and adoption by account - and surface accounts whose usage patterns fall outside expected ranges for account team review. * Conduct regular quality checks to identify missing, incomplete, or inaccurate customer information. Document findings and follow through on remediation. * Ensure customer data practices adhere to applicable privacy regulations. Process customer data removal and modification requests accurately and on schedule. * Monitor integration health day to day: failed API calls, rejected orders, EDI transmission errors, stale or incomplete catalog and pricing feeds. Triage, resolve, or escalate to IT and platform partners * Support compliance with Webb's customer data integration agreements, including annual certifications, access reviews, and data deletion and certification steps at offboarding. * Other duties assigned ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Web APIs you might not know about](https://www.wearedevelopers.com/videos/281-web-apis-you-might-not-know-about) - [Modern Data Architectures need Software Engineering](https://www.wearedevelopers.com/videos/1030-modern-data-architectures-need-software-engineering) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Project Fugu: Extending the web](https://www.wearedevelopers.com/videos/832-project-fugu-extending-the-web) - [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Making Data Warehouses Fast: A Developer’s Story](https://www.wearedevelopers.com/magazine/107-making-data-warehouses-fast-a-developer-s-story) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)