> Markdown version of [/jobs/ext/1922064-application-support-engineer](https://www.wearedevelopers.com/jobs/ext/1922064-application-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Engineer - **Company:** Eliassen Group - **Location:** Austin, TX, United States (Remote available) - **Experience:** Experienced - **Salary:** $83,200.0 - $104,000.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), .NET Framework, Application Programming Interfaces (APIs), Agile Methodology, Application Performance Management, Microsoft Azure, Bash Shell, C Sharp (Programming Language), Information Systems, Continuous Integration, Data as a Services, Database Queries, DevOps, Github, Log Analysis, Microsoft SQL Server, SQL Azure, .NET Framework 4, Networking Basics, NoSQL, OAuth, OpenID, Windows PowerShell, Scrum Methodology, Kusto Query Language, Runbook, Single Sign-On, Software Engineering, TypeScript, ReactJS, AngularJS, Git Flow, Information Technology, Cosmos DB, Restful APIs - **Published:** August 4, 2026 - **Apply:** https://www.dice.com/job-detail/c25b60a3-338a-400b-84f1-6694f3d3a294 ## About the Role Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance., * Experience in application or technical support (L2 or similar). * Ability to troubleshoot distributed .NET or JavaScript/TypeScript applications in Azure. * Proficiency analyzing logs and metrics with Azure Monitor and Kusto/KQL. * Strong SQL skills and familiarity with MS SQL Server and NoSQL such as Cosmos DB. * Understanding of web architectures and RESTful APIs. * Experience with Azure services including App Service, Functions, Storage, Application Insights, Log Analytics, Container Apps, Service Bus, Data Factory. * Working knowledge of Git workflows and CI/CD with Azure DevOps or GitHub Actions. * Effective communication and ability to translate technical findings for non-technical stakeholders. * Ability to work independently and as part of a team with strong time management. * Customer service orientation with focus on resolution and satisfaction. * Desired: Experience with Scrum or Kanban, basic scripting in PowerShell or Bash, exposure to C#/.NET and React/TypeScript, networking fundamentals, OAuth/OIDC SSO, ITIL, financial services or fintech, Cosmos DB., * Bachelor's degree in Computer Science, Information Technology, Information Systems, or related field, or equivalent practical experience. * Typically 2-5 years of relevant experience in application support, technical support, DevOps, or software engineering in an agile environment. * Demonstrated success resolving production issues in cloud or hybrid architectures, preferably Azure. * Experience supporting .NET, C#, or React/TypeScript solutions is desired. * Certifications desired: Microsoft Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104) or Azure Developer Associate, ITIL Foundation, Agile or Scrum. ## Description * Provide second-level technical support for custom and third-party applications across web, API, and data services on Azure App Service, Functions, Container Apps, Service Bus, Azure SQL, Cosmos DB, Storage, and Data Factory. * Analyze telemetry, logs, and metrics using Azure Application Insights, Log Analytics, and Kusto/KQL to identify root causes and performance bottlenecks. * Reproduce defects, capture findings, and coordinate escalations with Software Engineering squads and SREs for code or infrastructure changes. * Own the lifecycle of support tickets including prioritization, stakeholder communication, documentation, and closure within SLAs. * Maintain functional understanding of applications, Azure infrastructure, and related business processes across modern (.NET, React) and legacy (Angular, .NET Framework 4.x) stacks. * Document troubleshooting steps, solutions, and runbooks to build team knowledge. * Participate in Agile ceremonies and contribute to reliability and stability improvements. * Identify recurring issues and recommend process or application enhancements. * Collaborate with infrastructure and security teams to implement monitoring, alerts, and automated remediation. * Troubleshoot integrations for third-party APIs, SSO (OAuth/OIDC), and file transfers. * Work with limited oversight and participate in periodic off-hours or on-call rotation. * Champion a culture of collaboration, accountability, and service excellence. ## Related Videos - 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