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# IT Helpdesk Analyst

- **Company:** PTS Advance
- **Location:** El Dorado, AR, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Cyber Security, Data Recovery, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Network Connections, Remote Desktop Services, Software Deployment, Wide Area Networks, Backup and Restore, Network Routers, Peripherals, Information Technology, Process Control Systems, Laptops, Servicenow, Windows Client, User Accounts
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b4cd6a2aba2af00f

## About the Role

* Education: Associate or Bachelor's degree in Information Technology, Computer

Science, or related field (or equivalent work experience).

 * Experience: 2-5 years of IT support experience, ideally in a manufacturing,

chemical, or refinery setting.

 * Technical Skills:

o Windows 10/11, Microsoft 365, and Active Directory administration
o Network troubleshooting (LAN/WAN, switches, routers, cabling)
o Experience with ServiceNow, Remedy, or similar ticketing tools
o Familiarity with VPN, remote desktop tools, and mobile device management
(MDM)

 * Preferred: Knowledge of industrial control networks or process automation

interfaces.

 * Certifications: CompTIA A+, Network+, or Microsoft Certified IT Professional

## Description

We are seeking a hands-on IT / Help Desk Analyst to support day-to-day IT operations. This role provides on-site technical assistance for plant personnel, ensuring reliable functionality of computer systems, network connectivity, and hardware/software applications critical to refinery operations. The ideal candidate is service-oriented, adaptable, and comfortable working in an industrial environment supporting both office and field users.
Key Responsibilities

 * Serve as the primary on-site contact for IT support requests, troubleshooting

desktops, laptops, printers, mobile devices, and peripherals.

 * Support end-users with software installations, system access, and hardware

configuration.

 * Maintain and monitor plant networks, switches, and connectivity to ensure reliable

uptime.

 * Manage user accounts, security permissions, and group policies in Active Directory

and Microsoft 365 environments.

 * Provide support for process control system interfaces, handheld devices, and field

communications tools used by refinery staff.

 * Setup iPads and add printers for users.
 * Document all service requests, incidents, and resolutions in the ticketing system;

escalate complex issues as needed.

 * Assist with deployment of IT projects, system upgrades, and cybersecurity

initiatives.

 * Ensure backup systems, antivirus protection, and data recovery procedures are in

place and functional.


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