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# IT Onsite Technician

- **Company:** Hemmersbach
- **Location:** Baltimore, MD, United States
- **Experience:** Starter
- **Salary:** $48,000.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Desktop Virtualization, Issue Tracking Systems, Microsoft Office, Virtual Desktops, Remote Service Software, Enterprise Software Applications, Peripherals, Laptops, Hardware Infrastructure
- **Published:** August 4, 2026
- **Apply:** https://www.hemmersbach.com/en/career/19975#apply-now

## About the Role

* Entry-level experience or up to 2 years in IT support, help desk, or desktop support
 * Basic knowledge of Windows OS, Microsoft Office, and end-user systems
 * Familiarity with ticketing systems and remote support tools preferred
 * Valid driver's license and willingness to travel between client sites
 * Understanding of basic hardware components and peripherals
 * Ability to follow processes, document work, and learn quickly
 * Strong communication skills and customer service mindset

## Description

The Desktop Support Analyst provides advanced technical support to end users across the organization, ensuring reliable operation of desktop systems, laptops, mobile devices, virtual desktops, and enterprise applications. This role serves as the escalation point for Level 1 support and is responsible for resolving complex technical issues in both physical desktop and Virtual Desktop Infrastructure (VDI) environments.

The technician works closely with infrastructure, security, networking, and application teams to diagnose and resolve incidents while delivering excellent customer service to business users within a regulated financial services environment.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

Your benefits

 * Health/ Medical insurance
 * Life insurance
 * Disability Insurance
 * Dental insurance
 * Internal career development program
 * Car Allowance/ KM Allowance
 * Holiday/ Vacation Bonus
 * Vision Insurance


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