> Markdown version of [/jobs/ext/1923940-it-help-desk-specialist-h-f](https://www.wearedevelopers.com/jobs/ext/1923940-it-help-desk-specialist-h-f). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Specialist H/F - **Company:** Bienvenue Chez Uni Systems - **Location:** Paris, France - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Virtual Desktops, Azure Active Directory, Software Engineering, Software Troubleshooting, User Administration, User Accounts - **Published:** August 5, 2026 - **Apply:** https://www.hellowork.com/fr-fr/emplois/82046015.html ## About the Role What will you be bringing to the team?4+ years of experience in an IT Service Desk, Help Desk, IT Support, or similar technical support roleStrong knowledge of IT service management principles andITIL practices; ITIL certification is mandatory requirementHands-on experience with Microsoft Azure and Microsoft 365 environmentsPractical experience with Microsoft Entra ID (Azure AD), including user account management, access permissions, and group membershipExperience with Microsoft Intunefor device management, enrollment, configuration, and complianceFamiliarity with Azure Virtual Desktop (AVD) and troubleshooting virtual desktop environmentsStrong troubleshooting and problem-solving skills, with the ability to diagnose and resolve end-user hardware and software issuesAbility to create and maintain technical documentation, IT processes, and knowledge base articlesGood communication and interpersonal skills, with a customer-focused approach to supporting end usersAbility to work independently, prioritize multiple requests, and manage incidents according to agreed SLAsExcellent command of written and spoken EnglishAt Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information., * 4+ years of experience in an IT Service Desk, Help Desk, IT Support, or similar technical support role * Strong knowledge of IT service management principles andITIL practices; ITIL certification is mandatory requirement * Hands-on experience with Microsoft Azure and Microsoft 365 environments * Practical experience with Microsoft Entra ID (Azure AD), including user account management, access permissions, and group membership * Experience with Microsoft Intunefor device management, enrollment, configuration, and compliance * Familiarity with Azure Virtual Desktop (AVD) and troubleshooting virtual desktop environments * Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve end-user hardware and software issues * Ability to create and maintain technical documentation, IT processes, and knowledge base articles * Good communication and interpersonal skills, with a customer-focused approach to supporting end users * Ability to work independently, prioritize multiple requests, and manage incidents according to agreed SLAs * Excellent command of written and spoken English ## Description Being the contact point for users with IT-related requests or issues - Identify, diagnose and resolve end user requests and incidents through tickets in Service Desk - Log tickets for end users where the request is received via e-mail, phone, Teams or in person - Work with third-party vendors to resolve incidents - Manage user accounts, access and group membership over various systems - Add to the knowledge base - Document processes - Manage hardware assets (receiving, handling, labelling, storing, imaging, enrolling, decommissioning) and the asset inventory - Assist users in setting up meetings and video calls ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Hacking C# from the inside - how to do anything in NET](https://www.wearedevelopers.com/videos/117-hacking-c-from-the-inside-how-to-do-anything-in-net) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)