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# IT-Kundenbetreuer

- **Company:** shoob.de
- **Location:** Köln, Germany
- **Salary:** €35,000.0 - €47,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Office
- **Published:** August 5, 2026
- **Apply:** https://www.xing.com/jobs/koeln-it-kundenbetreuer-154543041

## About the Role

* Ausbildung im IT Bereich (Fachinformatiker, IT Systemkaufmann/-frau etc.) oder Berufserfahrung
 * Erfahrung mit Windows Betriebssystemen und MS Office Produkten
 * ideal: Erfahrung im Support
 * von Vorteil: Erfahrung mit Ticketsystemen
 * Sichere Deutschkenntnisse (mindestens C1)

## Description

* Full-timeEmployment type: Full-time
 * €35,000 - €47,500 (XING estimate)
 * Hybrid, * Qualifizierte Störungsannahme per Telefon und E-Mail zu Soft- und Hardwareproblemen
 * Priorisierung, Klassifizierung und Dokumentation der Störungen im Ticketsystem
 * Pflege und Dokumentation in der Wissensdatenbank
 * Fehleranalyse sowie Herbeiführung von Erstlösungen durch Remote Support
 * Weiterleitung von Störungen an nachgelagerte Supportbereiche


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