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# IT-Supporttechniker

- **Company:** Cognizant Technology Solutions
- **Location:** Leinfelden-Echterdingen, Germany
- **Experience:** Experienced
- **Salary:** €47,500.0 - €59,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Apple IOS, Apple Mac Systems, Business Software, Microsoft Office, Break Fix
- **Published:** August 5, 2026
- **Apply:** https://www.xing.com/jobs/leinfelden-echterdingen-supporttechniker-156847001

## About the Role

* Strong communication skills.
 * Proficiency in German to collaborate with German-speaking teams and clients (Language level C1-C2 of the Common European Framework of Reference for Languages (CEFR))
 * Strong analytical and troubleshooting abilities.
 * Solid understanding of Microsoft Windows Operating Systems.
 * Strong working knowledge of MS Office and standard business applications.
 * Excellent customer support and stakeholder-facing skills.
 * 2-4 years of deskside or field support experience.
 * A+, MCP, MCSE or equivalent certifications (desired).

Technical Skills

 * Basic knowledge of: - Networks
 * Telecom
 * Compute/storage
 * Advanced knowledge of macOS & iOS environments and related administration.
 * Advanced understanding of macOS imaging & endpoint deployment.
 * Basic understanding of policies, user certificates, and keychain design/management.
 * Advanced mobile device support expertise.

## Description

As a Deskside Support Technician (d/f/m) - Level 2, you will oversee field support operations across one or multiple sites and ensure high-quality technical service delivery. In this role, you serve as a key point of escalation, provide VIP support, guide junior team members, and manage on-site operational activities. You will deliver IMAC services, break-fix support, system imaging, and contribute to special customer-driven initiatives. This role is fully onsite in a manufacturing-focused environment in Leinfelden-Echterdingen., Site Lead Responsibilities

 * Responsible for Field Support (FS) operations across one or multiple sites.
 * Provide VIP support and oversee the on-site support team.
 * Offer technical training to junior team members.

Technical Support & Operations

 * Deliver IMAC (Install, Move, Add, Change) services.
 * Perform break-fix support for end-user hardware and software.
 * Stage, build, and image systems using the standard client image (eCore).
 * Provide support for handhelds, rugged devices, laptops, and scanners used on the Manufacturing Shop Floor.
 * Complete special projects as requested by the customer.
 * Conduct data collection and preservation activities relevant to migrations and eDiscovery.


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