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# IT-Support / IT-Techniker / Helpdesk-Mitarbeiter - 1st bis 3rd Level Support

- **Company:** DOMA Personal GmbH
- **Location:** Jena, Germany
- **Salary:** €33,000.0 - €44,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Wireless LAN, Active Directory, JIRA, Domain Name System (DNS), Virtual Private Networks (VPN), Windows Servers, Systems Integration, TCP/IP, OTRS, User Administration, Servicenow
- **Published:** August 5, 2026
- **Apply:** https://www.xing.com/jobs/jena-it-support-it-techniker-helpdesk-mitarbeiter-1st-3rd-level-support-153355705

## About the Role

* Abgeschlossene IT-Ausbildung (z. B. Fachinformatiker Systemintegration, IT-Systemelektroniker, IT-Kaufmann) oder entsprechende Berufserfahrung im IT-Support
 * Einsteiger oder erfahren - wir haben passende Positionen vom 1st-Level bis zum 3rd-Level Support
 * Kenntnisse in einigen der folgenden Bereiche:
 * Windows-Client und Windows-Server
 * Microsoft 365, Exchange, Teams
 * Active Directory, Benutzer- und Rechteverwaltung
 * Netzwerke (TCP/IP, DNS, VPN, WLAN)
 * Hardware, Drucker, Mobile Devices
 * Ticket-Systeme (z. B. Jira, OTRS, ServiceNow)
 * Serviceorientierte, geduldige und strukturierte Arbeitsweise
 * Gute Deutschkenntnisse (mind. B2-Niveau), Englisch von Vorteil

## Description

* Full-timeEmployment type: Full-time
 * €33,000 - €44,000 (XING estimate)
 * Remote, * Annahme, Analyse und Bearbeitung von IT-Störungen (per Telefon, Ticket oder Remote)
 * Installation, Konfiguration und Betreuung von Hard- und Software
 * Unterstützung bei Rollouts, Updates und Migrationen
 * Benutzerverwaltung (Active Directory, M365, Exchange)
 * Einrichtung von Arbeitsplätzen, Netzwerken und Endgeräten
 * Dokumentation und Kommunikation mit Anwendern und Kollegen


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