> Markdown version of [/jobs/ext/1924906-itil-change-manager-transfer-agency](https://www.wearedevelopers.com/jobs/ext/1924906-itil-change-manager-transfer-agency). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ITIL Change Manager (Transfer Agency) - **Company:** ZILO - **Location:** London, UK (Remote available) - **Salary:** £49,410.0 - **Contract:** Permanent contract - **Skills:** JIRA, Information Technology, Servicenow - **Published:** August 5, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5827696925 ## About the Role * Strong working knowledge of ITIL change management principles and practice (ITIL v3/v4), including change enablement, release, and deployment management. * Solid understanding of transfer agency operations and terminology, and how system changes affect TA processing, client servicing and regulatory obligations. * Confident chairing meetings and pushing back on inadequately prepared or high-risk change requests, even under delivery pressure. * Strong analytical and risk-assessment skills, balancing speed of delivery against operational stability for regulated financial processes. * Excellent stakeholder management and communication skills across technical, operational and client audiences, including senior stakeholders. * Highly organised, with the ability to manage multiple concurrent changes and competing priorities. * Comfortable working within a commercial delivery environment, balancing client contractual commitments with change governance. Requirements Experience * Proven experience as a Change Manager within an ITIL/ITSM framework, ideally within a software vendor, FinTech, or financial services technology environment. * Prior hands-on experience within Transfer Agency operations (e.g. dealing, registration, client servicing, corporate actions), giving genuine insight into the operational impact of change. * Experience running CAB/ECAB processes and managing a forward schedule of change across multiple environments and/or clients. * Experience using ITSM tooling (e.g. ServiceNow, Jira Service Management, or similar) to manage change records and reporting. * Prior experience within financial services, fintech, or a comparably regulated industry is preferred., A bachelor's degree in business, finance, information technology, or a related field is desirable but not essential. Preferred certifications include: * ITIL 4 Foundation (essential); ITIL 4 Specialist - Create, Deliver and Support, or ITIL 4 Managing Professional (desirable) * IOC (Investment Operations Certificate) or IMC - desirable given TA/investment operations context ## Description The ITIL Change Manager sits within ZILO's Service Management function and owns the end-to-end change enablement process across ZILO's technology platform. This role is responsible for ensuring all changes to production systems - releases, configuration changes, data migrations and emergency fixes - are assessed, approved, scheduled and implemented with minimal risk to service availability and client operations. Given ZILO's client base of transfer agency (TA) operations, prior hands-on Transfer Agency experience is highly valued, allowing the Change Manager to understand the operational and regulatory impact of change on TA processes such as shareholder record-keeping, dealing, settlements and registration, and to engage credibly with client operations teams. There is an expectation to attend the London office in Canary Wharf, 2-3 days each week. Key responsibilities * Own and continuously improve the ITIL-aligned change management process, including RFC intake, categorisation (standard, normal, emergency), impact/risk assessment, approval workflows and post-implementation review. * Chair and facilitate Change Advisory Board (CAB) and Emergency CAB (ECAB) sessions, ensuring the right technical, operational and client stakeholders are engaged and changes are challenged appropriately before approval. * Assess the operational impact of proposed changes on transfer agency processes (e.g. dealing cut-offs, settlements, registration, client reporting), drawing on TA domain knowledge to identify risks other change managers might miss. * Partner with engineering, delivery and client operations teams to build a forward schedule of change (FSC), identify conflicts, and coordinate deployment windows across client environments. * Manage the change calendar and enforce change freeze periods, blackout windows and governance controls around TA-sensitive periods (e.g. valuation points, month-end, year-end, corporate actions). * Track and report on change success/failure rates, unauthorised changes, and change-related incidents, using data to drive continuous improvement of the process. * Act as an escalation point for failed or high-risk changes, coordinating rollback decisions and post-incident reviews in conjunction with problem and incident management. * Ensure change records, audit trails and documentation meet internal governance and regulatory/compliance requirements relevant to a financial services technology provider serving TA clients. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [A Developer's Framework for Any Tool Migration](https://www.wearedevelopers.com/videos/2035-a-developer-s-framework-for-any-tool-migration) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [When Is It Time To Change Jobs? 7 Signs to Look Out For](https://www.wearedevelopers.com/magazine/420-when-is-it-time-to-change-jobs-7-signs-to-look-out-for) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)