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# IT Service Design Manager

- **Company:** Hays plc
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, DevOps, Service Design
- **Published:** August 5, 2026
- **Apply:** https://www.hays.co.uk/job-detail/it-service-design-manager--london_4818480

## About the Role

* Experience in Service Transition, Operational Readiness, ITSM or technology change environments.
 * Strong understanding of infrastructure, engineering or platform-based projects.
 * Exposure to DevOps environments, infrastructure-as-code, virtualisation or modern infrastructure transformation.
 * Proven project and product delivery experience with strong stakeholder management skills.
 * Ability to work across engineering, delivery, support and risk teams to drive successful outcomes.
 * Experience implementing governance and controls without creating unnecessary delivery bottlenecks.
 * ITIL certification would be highly desirable.
 * Experience working with both Agile and Waterfall delivery methodologies.
 * Strong communication skills, attention to detail, and the confidence to challenge where required while remaining adaptable and collaborative.

## Description

Your new company

A well-established financial services organisation is investing heavily in technology transformation, moving away from traditional infrastructure delivery towards a more modern, engineering-led and DevOps-focused environment.
Your new role

You'll be responsible for ensuring projects transition smoothly into live service, acting as the bridge between project teams, product owners, engineering, infrastructure, support and risk functions.

Working across a range of technology change initiatives, you'll help introduce sensible controls and governance into a fast-moving DevOps environment while ensuring operational readiness is achieved. Projects could include infrastructure-as-code adoption, virtualisation programmes, security initiatives, platform changes and hardware refreshes.

What you'll need to succeed

 * Experience in Service Transition, Operational Readiness, ITSM or technology change environments.
 * Strong understanding of infrastructure, engineering or platform-based projects.
 * Exposure to DevOps environments, infrastructure-as-code, virtualisation or modern infrastructure transformation.
 * Proven project and product delivery experience with strong stakeholder management skills.
 * Ability to work across engineering, delivery, support and risk teams to drive successful outcomes.
 * Experience implementing governance and controls without creating unnecessary delivery bottlenecks.
 * ITIL certification would be highly desirable.
 * Experience working with both Agile and Waterfall delivery methodologies.
 * Strong communication skills, attention to detail, and the confidence to challenge where required while remaining adaptable and collaborative.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#4818480 - Lewis


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