> Markdown version of [/jobs/ext/1925372-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/1925372-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Engineer

- **Company:** Texaport
- **Location:** Edinburgh, UK (Remote available)
- **Salary:** £28,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Software Documentation, System Configuration, Issue Tracking Systems, Microsoft Software, Network Architecture, Software Systems, Data Logging, User Accounts
- **Published:** August 5, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5828046371

## About the Role

Industry-recognised accreditations are desirable.
Strong communication skills with customers, suppliers and colleagues.
Excellent technical skills and ability to use own initiative for problem-solving.
Good organisational skills and time management.
Calm under pressure and a methodical thinker.
Existing experience providing IT Support is desirable.
Experience with all Microsoft products.
Natural interest in IT with a desire to stay abreast of new technologies.
Understanding of network infrastructure.
Reliable, responsible and trustworthy with an excellent attitude.
Self-motivated, patient, and you remain calm under pressure.
You have the tenacity and dedication to pursue an issue from beginning to end.
Ability to multi-task, prioritise and escalate accordingly.
Experience with customer service.

Role Responsibilities

## Description

We are looking for a highly motivated, technically adept individual passionate about providing top-notch service and support. The ideal candidate will have excellent analytical and problem-solving skills, be able to work independently and collaboratively in a fast-paced environment and possess superior communication skills. As part of the IT Support team, you will be responsible for monitoring and maintaining network infrastructure, administering user accounts, troubleshooting hardware/software systems, installing new software applications and patches, configuring systems for user access, responding to technical inquiries from clients, establishing security protocols, safeguarding the integrity of data within the organisation's networks, developing and documenting processes for system maintenance and other duties as assigned., Handling, logging and updating IT support requests via phone and ticketing system within SLA.
Visiting Client's sites to perform troubleshooting and installations.
Providing product and service advice to clients.
Work alongside other engineers to plan and execute projects as required, either in the office or on-site.
Dealing with customers, suppliers and vendors.
Writing and updating client and system documentation.
Maintain and develop your knowledge and skills to assist with first-contact fault resolution.


## Related Videos

- [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider)
- [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain)
- [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)