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# Printer Support Specialist

- **Company:** Insight Global
- **Location:** Groton, CT, United States
- **Experience:** Experienced
- **Salary:** $79,040.0 - $99,840.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Servicenow
- **Published:** August 5, 2026
- **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/connecticut/groton/printer-support-specialist/job-560320/

## About the Role

2-3 years of experience in desktop support with a focus on printers
Enterprise level experience
Strong problem-solving and coordination skills
Experience with ServiceNow or similar ticketing systems
Experience in an end user facing role and strong communication skills

Nice to Have Skills & Experience

Canon printer experience

## Description

Insight Global is seeking a Level 3 Software Support Specialist to provide software support for our enterprise printers. This role involves managing and coordinating support tickets through ServiceNow (SNOW), determining whether issues can be resolved internally or need to be escalated to the services, application, or networking teams. They will be coordinating with service providers and internal teams to schedule hardware and software fixed and managing ticket delegations. This person will provide software support for Canon enterprise printers by manage and coordinating approximately 150 support tickets per week. To do this, they will utilize ServiceNow to track and resolve issues and collaborate with various teams to ensure timely resolution of support tickets. Initially work fully onsite, with the potential to transition to a hybrid schedule (2 days onsite).


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