> Markdown version of [/jobs/ext/1925541-intl-limerick-desktop-support](https://www.wearedevelopers.com/jobs/ext/1925541-intl-limerick-desktop-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# INTL Limerick Desktop Support

- **Company:** Insight Global
- **Location:** Wilmington, MA, United States
- **Experience:** Expert
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Software Applications, Information Technology Operations, Knowledge-Based Systems, Microsoft Office, Software Deployment, Information Technology, Hardware Debugging
- **Published:** August 5, 2026
- **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/massachusetts/wilmington/intl-limerick-desktop-support/job-559971/

## About the Role

Knowledge, Skills & Abilities:

 * BS degree or equivalent work experience
 * 5 plus years of related experience and training with A+ certification
 * Proven work experience as a Desktop or Technical Support or similar role
 * Hands-on experience with Windows/Office 365/iOS/Android/Mac OS
 * Detective-like troubleshooting and problem solving, attention to detail and multitasking skills
 * Knowledge and experience of customer IT service delivery, ticketing tools and knowledge-based systems
 * Customer-oriented attitude
 * High level of self-motivation and a willingness to take responsibility.
 * Works well within a team environment, with the ability to work efficiently without supervision.
 * Excellent communication skills interface with site leadership and stakeholders.

Nice to Have Skills & Experience

 * Background in Semiconductor industry is beneficial
 * Microsoft MCP Certified a plus

## Description

A major semiconductor client of ours is looking to hire a Desktop support specialist to join their Limerick, Ireland office. The candidate will provide end-user support for internal and remote employees to ensure maximum productivity and best user experience. Support includes break/fix, configuration issues, troubleshooting, hardware /software installations and IT asset management, and hardware repair, setting up and deploying IT equipment for new employees. Provide AV and printing support to meet IT needs for the site. Maintain IT infrastructure and security standard and support initiatives and projects., * Reproducing, diagnosing, and analyzing problems reported by end-users, in turn formulating solutions to resolve the issue at hand

 * Addressing and resolving incoming software applications, OS and hardware related incidents
 * System health check and mitigation to meet software and security standard
 * Track and route problems and requests tickets, and document resolutions
 * Build and setup new computers including OS image development and deployment
 * Providing training and advice to users, both in response to identified difficulties and to share tips for optimal computer operation
 * Identify, prioritize and escalate situations requiring urgent attention to meet service level agreement
 * Assessing recurring issues to create automated processes where possible
 * Software and hardware installation inventory and licensing
 * Reviews current systems, process and procedures makes technical/process recommendations for improving efficiency and customer service experience
 * Sustain for site IT operations and AV support


## Related Videos

- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained)
- [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein)
- [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Prompt, Render, Debug: AI-Powered React Development with Chrome DevTools](https://www.wearedevelopers.com/videos/100206-prompt-render-debug-ai-powered-react-development-with-chrome-devtools)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)