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# Infrastructure Operations Program Manager

- **Company:** CYNET SYSTEMS INC.
- **Location:** East Aurora, NY, United States
- **Experience:** Expert
- **Salary:** $104,000.0 - $114,400.0
- **Contract:** Permanent contract
- **Skills:** Application Packaging, System Center Configuration Manager, Information Technology
- **Published:** August 5, 2026
- **Apply:** https://www.dice.com/job-detail/0914a1d5-3b82-4531-91b1-a74884857509

## About the Role

* 10+ years of overall IT experience.
 * 5+ years in a Service Delivery Manager or similar leadership role.
 * Experience working with US-based clients in an on-site capacity.
 * Demonstrated success in client engagement, service stabilization, and growth initiatives., * Experience working in manufacturing or plant-based IT environments., * Excellent stakeholder management and executive communication skills.
 * Strong leadership, decision-making, and escalation management abilities.
 * Commercial acumen with the ability to identify and articulate business value.
 * Ability to work independently in a fully on-site role.

Education and Experience:

 * Technical Oversight (Hands-on Leadership).
 * Drive Continuous Improvement & Transformation through Automation.
 * Business Growth & New Opportunities: Actively identify new business opportunities within the client environment.
 * People & Vendor Management.

## Description

* Own end-to-end delivery of IT services including Network, Service Desk, SCCM, Application Packaging, and Telecom Expense Management (TEM).
 * Ensure all services are delivered in line with agreed SLAs, KPIs, and OLAs.
 * Lead daily, weekly, and monthly operational governance with on-site and offshore teams.
 * Ensure ITIL-aligned processes are followed and continuously improved.


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