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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SAP CRM -- SAP CX Solution Architect - **Company:** APN Healthcare Solutions - **Location:** Detroit, MI, United States - **Experience:** Expert - **Salary:** $26,000.0 - **Contract:** Temporary contract - **Skills:** Middleware, SAP ERP, SAP (Applications), SAP CRM, SAP Implementation, SAP IS-U, SAP Customer Experience, Cloud Platform System, SAP Business Technology Platform, OpenText, Enterprise Integration, Integration Frameworks, Data Management, DocuSign - **Published:** August 5, 2026 - **Apply:** https://www2.jobdiva.com/portal/?a=xljdnwfnkqhs5at7ayj3b8lz3qkfkz0066mhtjhu4qb6fj2x7o0cr2rdny2rrxkl&compid=0/jobs/31697189#/jobs/31697189 ## About the Role * 14+ years of overall SAP experience, with 8+ years in SAP CX/C4C Sales Cloud implementation and architecture. * Proven experience in Utilities domain, with exposure to SAP IS-U and SAP SOM integration. * Strong knowledge of SAP BTP Build Apps, SAP CPI (Cloud Platform Integration), OpenText, and DocuSign integration with SAP CX. * Hands-on experience in configuring and customizing C4C Sales, including master data, sales processes, activities, and analytics. * Deep understanding of end-to-end Lead-to-Cash and Service processes in a utility environment. * Experience in project management activities, including planning, risk assessment, stakeholder communication, and delivery tracking. * Excellent communication and client-facing skills, with the ability to present and defend architecture decisions to senior stakeholders. * Experience working in agile/hybrid project environments is an advantage. * SAP Certified in SAP C4C Sales Cloud or SAP CX Solution Architect track. * Prior experience with Greenfield implementations or large-scale CX transformation programs. Soft Skills: * Strong leadership and cross-team collaboration skills. * Excellent analytical and problem-solving abilities. * Ability to work independently and manage multiple priorities. Minimum Years of Experience: 8+ years Certifications Needed: Yes. SAP Certified in SAP C4C Sales Cloud or SAP CX Solution Architect track We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging. ## Description Role Overview: We are looking for an experienced SAP CX (C4C Sales) Solution Architect to lead the design and implementation of SAP Customer Experience solutions for a leading utility client. The role requires strong solutioning expertise across SAP C4C Sales, deep understanding of utilities business processes, and hands-on integration knowledge with SAP IS-U and SOM systems. The candidate will also drive architecture decisions involving SAP BTP, CPI, OpenText, and DocuSign, ensuring seamless process integration and superior customer engagement capabilities., * Lead end-to-end solution architecture for SAP C4C Sales Cloud, ensuring alignment with business requirements and integration with IS-U and SOM. * Define and own the CX solution blueprint, integration design, and overall architecture governance across CX, ERP, and middleware systems. * Work closely with functional and technical teams to design scalable solutions leveraging SAP BTP Build, CPI, OpenText, and DocuSign. * Provide technical and architectural guidance during Fit-Gap, Design, Build, and Testing phases of the project. * Collaborate with project management and client stakeholders to ensure timely delivery, risk mitigation, and adherence to best practices. * Conduct design review sessions, define technical standards, and ensure reusability and extensibility of CX components. * Support integration with third-party applications, customer portals, and other utility-specific systems. * Provide leadership in change management, cutover planning, and post go-live stabilization. * Mentor onshore/offshore team members and ensure quality deliverables. ## Related Videos - [Headless by Design: Building Enterprise Systems That Agents Can Actually Use](https://www.wearedevelopers.com/videos/100092-headless-by-design-building-enterprise-systems-that-agents-can-actually-use) - [Inside Mercedes-Benz: How CIO Katrin Lehmann is Empowering 5,000 Developers and Driving Digital Change](https://www.wearedevelopers.com/videos/1360-inside-mercedes-benz-how-cio-katrin-lehmann-is-empowering-5-000-developers-and-driving-digital-change) - [How One Developer Built the Back Office for 10 Million Companies](https://www.wearedevelopers.com/videos/100082-how-one-developer-built-the-back-office-for-10-million-companies) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) ## Related Articles - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)